Minimum seven years voice/routing experience (Genesys Composer experience preferred, Amazon Connect as well).
Essential to have experience using Genesys composer to create and maintain complex routing strategies.
Strong leadership and organizational skills.
Excellent communication and presentation skills with strong problem solving and analytical skills.
Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation.
Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
Define, champion, manage pace, tools, best practices, and related development methodologies You effectively address functional and quality goals of systems during design activities.
Familiarity with Docker and container-based development and deployment practices as well as with CI/CD pipelines.
Proficiency managing, configuring and tuning Linux operating systems.
Consult and help mediate and resolve routing issues, coordinate trouble reports and follow through to resolution.
Demonstrate ability to effectively interact with all levels of management/personnel.
Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes.
System monitoring and performance evaluation.
Documentation of process and procedures as assigned.
Experience with navigating carrier customer portals (Verizon VEC, AT&T Business Direct).
Experience supporting 24/7, continuous availability production environments.
The Skills You Bring
You own the outcome by taking personal accountability for delivering strong results.
You can collaborate with others in a team-oriented, fast-paced environment.
You create clean and testable code that can be used as an example to less experienced engineers.
You question the way things are done, always seeking to improve the productivity of the team.
You can make the complex understandable. Solve complex problems, not just detect them.
You believe automation is key to produce high quality software at an increasingly faster pace.
Passion and intellectually curiosity to learn new technologies and business areas.
Translate architectural standards into application level design.
Creating intuitive solutions to real world business problems.
Strong facilitation, influencing and negotiation skills.
Excellent communication skills, both through written and verbal channels.
Excellent collaboration skills to work with multiple teams in the organization and understand when and how to escalate.
Expected salary
€90000 per year
Location
Ireland
Job date
Fri, 21 Feb 2025 05:13:16 GMT
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