PRIORITY CUSTOMER SERVICE AGENT

Job title:

PRIORITY CUSTOMER SERVICE AGENT

Company

Scandinavian Airlines

Job description

Priority Customer Service AgentSAS Customer Service annually manages millions of customer contacts via the help of external partners and our own contact centers. Our exciting journey to build the future’s customer service has started and we aim to meet the changing demands of our customers. The journey will consist of many initiatives, with a strong focus on digitalization, automation, and process development. We pride ourselves on delivering exceptional customer experiences and are committed to ensuring our customers receive top-notch support at every touchpoint.Challenges you will work on:
We are seeking a dedicated and customer-focused individual to join our team as a Priority Customer Service Agent. In this role, you will be responsible for providing personalized assistance and support to our priority customers, including frequent flyers, travel agents and corporates. As a key member of our team, you will play a crucial role in delivering an unparalleled level of service and ensuring the highest level of customer satisfaction.
This is an excellent opportunity to be part of the evolution of SAS Customer Service as we take the next step in delivering exceptional service. The role is critical within our customer service operation, entailing significant responsibility to act with integrity and trustworthiness.To be successful, we believe you have:

• Previous experience in customer service, preferably in a call center environment within the airline or hospitality industry
• Exceptional communication skills, both verbal and written, with the ability to interact confidently and effectively with priority customers
• Strong problem-solving skills and the ability to handle complex situations with tact, diplomacy, and professionalism
• Detail-oriented with excellent organizational skills and the ability to prioritize tasks in a fast-paced environment
• Proficiency in computer systems and software applications commonly used in call center operations (e.g., CRM systems, Microsoft Office suite)
• Speaking Swedish, Norwegian or Danish on a native level and fluent in English. If you speak a second Scandinavian language that is an extra plus.
• A passion for delivering personalized service and a commitment to exceeding customer expectations
• Experience working with high-value customers, such as frequent flyers, VIPs, or premium travelers, is a plus

Is this you? If so, come fly with us!
The open position is placed in one of our Scandinavian offices: Frösundavik, Lysaker or Amager Strandvei.
Please send us your application as soon as possible as we will go through applicants ongoingly. Deadline for application is 6th of January. The position is a full-time position (6-month probational period). Opportunity for professional development. Great benefits in form of ID travel tickets and health care allowance.If you have questions about this position, you are warmly welcome to contact Helene Karlehag, Head of Priority Customer Service Center: [email protected]SAS, Scandinavia’s leading airline since 1946, operates from its principal hub at Copenhagen Airport (CPH), complemented by hubs in Oslo (OSL) and Stockholm (ARN). Our mission is to connect Scandinavia with the world and the world with Scandinavia. Each year, SAS serves more than 25 million passengers and transports 55 tons of cargo to 135 destinations across Europe, the USA, and Asia. With a passionate workforce of over 10,000 colleagues, we collaborate with partners and customers to drive transformative changes in aviation. We are committed to achieving net-zero emissions by 2050, embodying the visionary spirit of our founders: “To move from the old to what is about to come, is the only tradition worth keeping”. Innovation and societal progress are at the heart of everything we do. For more information, visit our website at www.flysas.com or follow us on social media for the latest updates and promotions.

Expected salary

Location

Solna, Stockholm

Job date

Tue, 17 Dec 2024 23:50:34 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsineu.net) you saw this job posting.