Quality Assurance Analyst with Portuguese/Spanish/German/Italian

Job title:

Quality Assurance Analyst with Portuguese/Spanish/German/Italian

Company

Wipro

Job description

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.This new project is a significant part of our business expansion in the QAAS (Advisory Services) domain for one of the largest American information technology companies, among the other Big Five corporation, with a notable presence in the social media industry. Therefore, we are seeking 4 passionate new colleagues to join our growing team in Dublin, Ireland.Please note that due to working with sensitive data, the job requires full-time office work from Monday to Friday at the client premises in Dublin where employees can carry out their activities in the safest and most technologically advanced environment, with the utmost respect for protecting our clients’ data.Job DescriptionWe are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.This new project is a significant part of our business expansion in the QAAS (Advisory Services) domain for one of the largest American information technology companies, among the other Big Five corporation, with a notable presence in the social media industry. Therefore, we are seeking 4 passionate new colleagues to join our growing team in Dublin, Ireland.Please note that due to working with sensitive data, the job requires full-time office work from Monday to Friday at the client premises in Dublin where employees can carry out their activities in the safest and most technologically advanced environment, with the utmost respect for protecting our clients’ data.͏Requirements:

• Degree or equivalent practical experience
• Minimum of 2 years experience in a sales or call center environment with Quality Assurance experience
• Excellent interpersonal and communication skills
• Bilingual – Fluent in English and one of the following European languages: Italian, Portuguese, German or Spanish
• Self-motivated, entrepreneurial, and comfortable dealing with ambiguity
• Ability to work in a fast paced environment.
• Strong attention to detail, ability to identify explicit and implicit signals which may translate opportunities for our agents.
• Coaching experience is a plus.
• Experience in the advertising industry is a plus

͏As a Quality Assurance Specialist, you will be responsible with the following:

• Perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMS
• Conduct regular one on one or group calibration to ensure evaluations are aligned based on business requirements
• Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances
• Applying critical thinking & analytics thinking to provide insights to the client
• Conduct weekly analysis to identify the error trends and for top errors, conduct root cause analysis (RCA)
• Highlight trends and red flags to the business for better improvements
• Ensure accurate maintenance of sample calls/chats library in accordance with local legal requirements
• Collaborate with internal and external stakeholders, highlighting QA trends and insights to the business
• Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders

͏Benefits:

• Opportunity to work in a fast-growing company and in a multinational environment for some of the biggest brands in the world
• Potential for career growth within the organization and the opportunity to build a successful career path
• Relocation assistance provided
• Access to a diverse range of benefits
• Personal and professional development through a variety of training programs covering both hard and soft skills
• Comprehensive salary package with various components
• Private medical insurance
• Pension and retirement schemes
• Life insurance
• Income protection
• Various other social benefits

If you are proactive with a mindset for professional growth, eager to tackle and conquer new challenges, open to adapting and enhancing your current skills while acquiring new ones, we would be delighted to receive your application and promptly reach out to you for a more in-depth conversation.Requirements:

• Degree or equivalent practical experience
• Minimum of 2 years experience in a sales or call center environment with Quality Assurance experience
• Excellent interpersonal and communication skills
• Bilingual – Fluent in English and one of the following European languages: Italian, Portuguese, German or Spanish
• Self-motivated, entrepreneurial, and comfortable dealing with ambiguity
• Ability to work in a fast paced environment.
• Strong attention to detail, ability to identify explicit and implicit signals which may translate opportunities for our agents.
• Coaching experience is a plus.
• Experience in the advertising industry is a plus

As a Quality Assurance Specialist, you will be responsible with the following:

• Perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMS
• Conduct regular one on one or group calibration to ensure evaluations are aligned based on business requirements
• Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances
• Applying critical thinking & analytics thinking to provide insights to the client
• Conduct weekly analysis to identify the error trends and for top errors, conduct root cause analysis (RCA)
• Highlight trends and red flags to the business for better improvements
• Ensure accurate maintenance of sample calls/chats library in accordance with local legal requirements
• Collaborate with internal and external stakeholders, highlighting QA trends and insights to the business
• Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders

Benefits:

• Opportunity to work in a fast-growing company and in a multinational environment for some of the biggest brands in the world
• Potential for career growth within the organization and the opportunity to build a successful career path
• Relocation assistance provided
• Access to a diverse range of benefits
• Personal and professional development through a variety of training programs covering both hard and soft skills
• Comprehensive salary package with various components
• Private medical insurance
• Pension and retirement schemes
• Life insurance
• Income protection
• Various other social benefits

If you are proactive with a mindset for professional growth, eager to tackle and conquer new challenges, open to adapting and enhancing your current skills while acquiring new ones, we would be delighted to receive your application and promptly reach out to you for a more in-depth conversation.If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Expected salary

Location

Dublin

Job date

Sat, 08 Mar 2025 04:12:34 GMT

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