Relationship Officer Team Lead

Job title:

Relationship Officer Team Lead

Company

HSBC

Job description

Job descriptionBeing part of HSBC in Switzerland, you’ll help evolve and grow our business.The Exit Management Team Lead is responsible for leading the team covering the closing stages of a client lifecycle. With a team of client facing officers, the CLM Exit Management team lead will be in charge of :
– managing the stages bringing a client to an exit decision including dormant and recalcitrant accounts
– implementing all necessary strategies to reconnect contact with dormant account holders
– efficiently supervising and manage the exit process
– owning KPIs and KRIs for exit
This person will deliver consistent and practical end-to-end operational support to client facing team, providing first-class client experience to both internal (client facing) and external clients, ensuring compliance with internal and external guidelines and regulations for this key client stage.Are you interested ? Do you have the ability to motivate and achieve high performance for yourself and for the leaded team? Do you enjoy to be part of a cohesive team ?If you answered yes to any of these questions, we want to hear from you!What you will do:

• Manage difficult conversations with clients

• Achieve the objectives under the heading ‘Impact on the business & key objectives’ while maintaining direct costs. FTEs and contractors within AOP.

• Ability to manage a cohesive, focused and motivated team in the face of competing priorities.

• Ability to develop individual staff members and identify career paths for those employees whom have ambitions to transition,

• Establish and maintain excellent working relationships with major stakeholders.

In this role you will:

• Ensure the team maintains the highest standard of excellence in client service by attending diligently to client enquiries and requests.
• Supervise the timely closing of a number of accounts in full compliance with internal Exit Principles and Global Standards
• Manage controls on transactions, awakening procedures, independent call backs and DPA/Tax remediation.
• Produce MIs on Bank exit accounts (incl. detailed analysis on FCC and Risk Appetite exits)
• Provide monthly updates on exit team ongoing actions to the RRCSC.
• Manage the EMT/FCC/Legal meeting to take quick actions to expedite closures.
• Ensure to report the dormant accounts to the SixSag
• Ensure supervision of quality control and quality assurance results along with associated remediations.
• Maintain a good level of closings and account remediations productivity
• Identify system and process transformations needs when related to Exits and be the owner of the Closing process
• Support Closing simplification initiative and participate to the global Closing simplification initiative

Requirements

• Ability to motivate and achieve high performance for himself/herself and for the leaded team

• Excellent organizational and communication skills, fluent in French and English both written and spoken; Spanish and/or Portuguese a plus

• Inter personal skilled, at ease under pressure and demonstrating good resilience

• Knowledge of banking products and processes

• Skilled IT user with a capacity to adapt to new or complex tools and use efficiently all usual software suit (Excel, Word, Access, Outlook, etc.)

• Flexible and accountable: Open (to different ideas and cultures), dependable (by doing the right thing and take personal accountability) and Connected (with our clients, providers, regulators and colleagues by demonstrating collaboration and respect)

• International profile with practice in another countries and multi-cultural experience is a plus
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.What you’ll get in return:Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.
• You can work your way and will have a say in when, where and how you and your team flexibly work together.

Our benefits will give you financial security, and can include:

• Health & meal allowance, public transport or (e-)bike allowance
• Our family-focused benefits can help you to support your loved ones and include: days off for key events (weddings, moving house, adoption). A one-time marriage or registering of a “Civil Partnership” grant. One-time premium for birth or adoption, as “gift” or “voucher. 4 weeks’ paternity leave & 26 weeks’ maternity leave
• Emergency Childcare with the Red Cross, free of charges for HSBC employees.
• Purchased holidays scheme, unpaid leave, sabbatical, Volunteering Leave,
• Accident insurance (private coverage) paid by the Employer, attractive Pension Scheme

We’ll give you a huge range of resources that support your mental, physical and social well-being, including:

• Various sports and leisure activities organised by the employees for the employees.
• The Bank offers to the employees and their family members specialised free, confidential service to help them deal with any personal problems – either at work or at home. Unlimited telephone consultations services available 24/7.
• You’ll have opportunities to work internationally – this can be your place to start and branch out to anywhere we have offices
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

HSBC has been certified “Top Employer 2025” in Switzerland. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in Switzerland.At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.If you have a need that requires accommodations or changes during the recruitment process, please let us know.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Within HSBC in Switzerland all internal candidates from Group and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.For further information on building your career at HSBC, please visit:

Expected salary

Location

Genève

Job date

Thu, 17 Jul 2025 07:15:52 GMT

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