Rituals, Account Manager, Full Time, Permanent

Job title:

Rituals, Account Manager, Full Time, Permanent

Company

Brown Thomas

Job description

GET TO KNOW US“We’re not here to sell you beauty; we are here to make you feel good.” Raymond Cloosterman, CEO Rituals.
Rituals is about helping you slow down the pace of your busy life, about creating meaningful moments and to remind you to experience these moments with joy.
Our ambition is to become the number one global luxury brand in cosmetics and for that we need passionate, energetic, ambitious and driven people to help us achieve our goals. This might feel like a paradox, but within our company meaningfulness and performance complement each other like yin and yang. People are the ultimate ambassadors of our brand.KNOW THE ROLE

• As the Counter Manager you carry the final responsibility for achieving operational and financial measures such as Conversion, ATV and Mystery Shop Results. You embrace our service philosophy and ensure you advise our customers about our products and Rituals philosophy, to ensure all customers receive the highest level of customer care.
• Part of your role will be to implement various innovative experiences that drive enhanced consumer action, to make the brand known to the wider market resulting in an increased awareness and customer engagement. You will inspire your teams to actively carry out our Brand Activation philosophies, in order to form long-term emotional connections to inspire them to become future brand ambassadors.
• Furthermore, you will ensure continued success by constantly coaching your team and leading by example through shop floor management. You are the example for the team and report to the Senior Counter Manager, who is your mentor and the person who helps you grow.

The role will be pivotal in supporting the day to day activities of the department, leading and mentoring team members in order to provide the highest level of customer service. Our Team Leads play an integral part of the Brown Thomas Arnotts journey in reinventing retail in a genuine and sustainable way and we’re hiring a team whose vision and style are as vibrant as our own to elevate this unique experience and redefine the future of retailing in Ireland.KNOW WHAT WE’RE LOOKING FOR

• Multiple years of experience in a coaching and leadership, acquired as a Counter Manager or Branch Manager in the retail/service industry.
• Experience managing a busy counter, with multiple product lines.
• Strong and authentic communication and sales skills.
• Exceeding KPI’s such as Conversion, ATV and Mystery Shop results.
• Flexible employability. Our stores have ample opening hours, you want and can work weekdays and weekends.
• You operate with honesty and integrity.
• You are keen to be the ‘best in class’ within your profession.
• You are flexible, pro-active and you enjoy creating meaningful moments for our customers.
• Furthermore, you are a team player and prepared to work during the weekend and busy times like the Christmas period.

KNOW HOW WE WORK

• We Drive Creativity and Innovation: We think, move, and act fast. Our energy is channelled into creating unrivalled, exciting, social spaces- always bright, vibrant, never boring. We inspire at every opportunity.
• We Go Above And Beyond: We listen, learn and go beyond to bring joy to every single customer interaction. We pride ourselves in bringing the warmest of welcomes, intuitive service and style expertise to all our customers.
• We Do The Right Thing: We act with decency and respect at all times, elevating our role in delivering positive change and doing right by our customers. Constantly evolving we strive for better, always with care and consideration.

KNOW WHAT’S IN IT FOR YOUOur City Centre based stores are close to all forms of transport and surrounded by many shops, parks and beautiful restaurants.
Team discount is offered to all team members across Brown Thomas Arnotts and our Concession partners.
Wellbeing initiatives at BTA include but are not limited to;
EAP Scheme, Local Discounts, Sports & Social Club.

Expected salary

Location

Ireland

Job date

Wed, 15 Jan 2025 04:30:17 GMT

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