Job title:
Salesforce Business Analyst
Company
Trustpilot
Job description
As a Salesforce Business Analyst you’ll play a crucial part in driving our Salesforce platform to its full potential, ensuring optimal performance, efficiency, and alignment with our business goals. As a trusted advisor to our cross-functional teams, you will lead the analysis, design, and implementation of Salesforce solutions, focusing on process optimization, data integrity, and customer-centric outcomes.What you’ll be doing
- Salesforce Product Management:
- Collaborate with stakeholders to define and prioritize the Salesforce product roadmap
- Act as the subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement
- Manage the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment
- Agile Business Analysis:
- Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing ops and tech initiatives
- Translate business requirements into clear and actionable user stories, epics, and acceptance criteria
- Collaborate closely with development teams to ensure successful implementation and delivery of projects
- Cross-Functional Collaboration:
- Foster strong relationships with key stakeholders, including sales, marketing, customer success, and IT teams
- Facilitate workshops and meetings to gather requirements, elicit feedback, and ensure alignment across teams
- Serve as a liaison between business users and technical teams, ensuring effective communication and understanding
- Data Integrity and Reporting:
- Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency
- Design and deliver insightful reports and dashboards to provide stakeholders with actionable insights
- Continuously monitor data quality and provide recommendations for improvement
Who you are
- Completed a Business Analyst qualification (e.g. IIBA or BCS)
- Minimum of 5 years of experience as a Business Analyst, Product Manager, or similar role
- Proven track record of successfully managing Salesforce projects, including customization and configuration
- Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments
- Agile Certification desired
- Exceptional knowledge of JIRA ticketing methodologies and processes
- Exceptional analytical and problem-solving skills, with the ability to translate complex requirements into user-friendly solutions
- Excellent communication and collaboration skills, with the ability to engage and influence stakeholders at all levels
- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable
- Familiarity with software development life cycle (SDLC) and experience working with development teams
- Experience in the SaaS industry and knowledge of customer review platforms
What’s in it for you?
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
Expected salary
Location
London
Job date
Fri, 18 Jul 2025 05:41:09 GMT
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