Salesforce Senior Administrator

Job title:

Salesforce Senior Administrator

Company

Aalto-yliopisto

Job description

Aalto University is where science and art meet technology and business. We shape a sustainable future by making research breakthroughs in and across our disciplines, sparking the game changers of tomorrow and creating novel solutions to major global challenges. Our community is made up of 13 000 students, 400 professors and close to 4 500 other faculty and staff working on our dynamic campus in Espoo, Greater Helsinki, Finland. Diversity is part of who we are, and we actively work to ensure our community’s diversity and inclusiveness. This is why we warmly encourage qualified candidates from all backgrounds to join our community.Aalto University IT Services supports our researchers, teachers, students and other staff by producing world class services that make their work easier, more flexible, comprehensive and secure regardless of time and location. We are a community of 150 committed and talented IT experts.Want to be a game changer?Are you an Administrator wanting to work with Salesforce Platform in societally meaningful organization? In that case, read further – you might be the Salesforce Senior Administrator we are looking for!In this role you will be a part of Service Platform Team working mainly with Salesforce platform, Service cloud and Experience cloud activities. Our Service Platform team consists of team members with different roles and duties e.g. Product owner, Scrum master, Developers, Admins, Architect and Team Leader. Team is heavily following Scrum practices and using this framework on our daily work. Team supports the product owner in her job by providing needed estimates for product backlog items and selecting sprint goals with team’s capability.Salesforce Administrator participates in all stages of the activities together with the team: planning needed requirements and technical efforts, coding and configuration, testing, debugging and deploying software packages. Administrator also creates needed technical documentation and ensures it is up to date.In addition to all this, we are curious about your ideas – you will be able to shape your work based on your areas of interest. In this position, you will get to work with and support Finland’s top gurus from different fields and be a part of an ambitious working environment that you can be proud of.Your Responsibilities:Administrator solves business problems by customizing and configuring the Salesforce Platform. Administrators build, configure, and automate technology solutions to deliver business value. Salesforce Administrators works with Product Owners, Solution owners and key-users to define needed requirements and customize applications as needed.Maintain Salesforce platform:

• Responsible with Salesforce major releases and other app exchange updates
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Manage Salesforce’s system performance and proactive monitoring.

Platform and Operational Support:

• Working with Salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards and reports. Manages permissions level access and change application metadata, functionality, and data
• Provide technical support for our in-house built applications and implement necessary configuration changes based on annual tasks.
• Sandbox environment management – creating sandboxes
• Salesforce platform Backup management
• Identify unused or retired platform features
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Security practices and efforts including Salesforce Shield
• Collaborate with other Platform Administrators, Product owners, solution owners to provide operational support, enhancements, and resolving bug fixes.
• Resolving support tickets together with OPS and EUS
• Perform user trainings
• Participate in efforts to planning, testing, training and documentation in Aalto Salesforce environment.

Releases and Deployments:

• Implement Pre- and/or Post task into production instances (SIT, UAT, Prod)
• Helping with release deployments, version control and API access
• Oversee product releases, version control, and API access using deployment automation tools like GitHub Actions to streamline deployment processes.

Agile and Scrum:

• Actively engage in Scrum processes, supporting Product Owners in planning, development, testing, and documentation to deliver features and improvements effectively.

Documentation:

• Maintaining of documentation, adhering to Aalto’s Salesforce guidelines and policies.
• Create a platform roadmap and define priorities, liaising with stakeholders.

What we offerAalto University is technically unique and interesting: we have a rich and versatile IT environment with leading edge technologies and latest developments in the field of IT research. Our significant in-house IT resources and capabilities enable experimenting and committed long-term IT development. We have an ambitious digitalization strategy and a diverse and vast community of innovative users.We offer you an interesting, independent and contributing role in heart of Aalto’s digitalization. Although you are independently responsible of your own area of work, we offer you support and coaching when you feel you need it. We offer you great possibilities for competence development and career advancement as we are looking for potential to grow into even more demanding IT roles.With us you will be part of an inspiring and supportive work community of ambitious game-changers who are committed to identifying and solving grand societal challenges and building an innovative future. We support a culture of learning and experimentation. We fail fast and learn faster – together.Aalto University puts great focus on employee wellbeing, offering flexible working time and location opportunities to suit your working style. We will work with you to form the best possible work experience during your employment in Aalto University!Watch videos! Here you can find out what it is like to work in Aalto IT ServicesAnd here you can find what Aalto is all aboutYour experience and ambitions:What will help you to succeed and enjoy working in this position:Certifications:

• Required: Platform App Builder, Advanced Administrator (minimum)
• Add-ons: Salesforce Platform Developer I, Service Cloud Certification, Experience Cloud certification, or additional certifications in Salesforce products (e.g., Education Cloud, Student Success Hub)

Experience:

• 2+ years of hands-on experience with the Salesforce platform
• B.S. in Computer Science or similar field of study relevant to the role

Agile/Scrum Methodologies:

• Practical experience working within a Scrum framework, participating in events like stand-ups, sprint planning, and retrospectives.

DevOps and CI/CD:

• Experience with DevOps tools (e.g., GitHub Actions or DevOps center) for managing Salesforce deployment pipelines.

System Integration and Security:

• Strong understanding of Salesforce integration techniques (REST, SOAP APIs) and proficiency in sharing and security models within Salesforce.
• Reviewing and Managing the security settings such as certification management, SAML settings, Single Sign on Settings.

Soft skills:

• Problem-Solving and Adaptability: Ability to analyze issues, propose solutions, and adapt quickly to evolving requirements.
• Communication and Collaboration: Excellent verbal and written communication skills for effective collaboration with technical and non-technical team members.

As a person, we wish you are collaborative and communicative. We hope you enjoy working in collaboration with diverse stakeholders throughout the university. You are a creative thinker who can easily see the bigger picture.The position is based in Finland. Our team working model is hybrid, and we meet 1-2 times a week at the campus, but other than that is mainly remote. We hope you have the ability to communicate in English, whereas Finnish is not a must but considered as an advantage. You can succeed and enjoy working in this position coming from many different backgrounds.More than anything, we hope you are passionate about your field of work and enthusiastic about constantly innovating and learning something new together with others!Ready to apply?To hear more, you can reach out to Service Platform Team leader Petri Huhtariihi (Email: petri.huhtariihi(at)aalto.fi).If you want to join our community, please submit your application through our recruitment system by Friday, February 28, 2025. As we are eager to find the right game changer to join our team, we will start reviewing applications immediately.More about Aalto University:To view information about Workday Accessibility, please click .Please see more of our Open Positions

Expected salary

Location

Espoo, Helsinki

Job date

Sat, 25 Jan 2025 01:50:39 GMT

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