Senior Claims Team Leader

Job title:

Senior Claims Team Leader

Company

McLarens

Job description

Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre-risk surveying. McLarens’ extensive global network allows for consistent service delivery to clients globally, while also providing localized expertise and responsive support. Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction & Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ & Specie, Global TPA Services, and Environmental consulting services. For more information, please visit:The Opportunity:Reporting to the Real Estate Account manager, you will provide management support to desk-based adjusters ensuring the success of the Real Estate TPA team.The Role:Your responsibilities will include:

• To lead and manage a team of desk based claims handlers to ensure they provide the highest standards of customer service to our clients
• Motivating the team to do their job efficiently and ensure targets and personal goals are achieved
• Management of the allocation of new claims
• Management and checking of the Real Estate reports for distribution
• The ability to deal with technical referrals from the team
• Management of team workflow to ensure all absences and holidays are covered
• Management of the holiday calendar /authorisations
• Monthly 1 to 1 meetings with team, completing appraisals with McLarens required timescales
• Overseeing and monitoring the lifecycle of the desk based teams claims
• Identifying training needs in the team and implementing any necessary training
• Account management support where required
• Ability to deal with complaint calls received in the team
• Other ad hoc work as required.

Knowledge and Experience:

• Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner
• 3 years’ experience in property (domestic/home or commercial)
• Strong management skills
• 3 years working as a team leader or supervisor
• Decision making skills
• Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands
• Thrive in a high-pressured working environment
• Be driven to meet and exceed targets set for the Real Estate Team
• Good working knowledge of Word and Excel
• Travel may be required as and when so flexibility is a must.

Should you wish to apply, please forward your CV and supporting cover letter toWe look forward to hearing from you.Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories

Expected salary

Location

Glasgow

Job date

Wed, 02 Jul 2025 22:44:05 GMT

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