Epidemic Sound
Job title:
Senior Customer Success Manager
Company
Epidemic Sound
Job description
At Epidemic Sound, we make soundtracking content simple and inspiring with unlimited access to music and sound effects. Headquartered in Stockholm, with offices all over the world, we are a force of over 500 on a mission to soundtrack the world. Our innovative licensing model paves the way for creators – from YouTubers to small businesses to the world’s most recognizable brands such as Netflix, Redbull and BBC – to use sound to enhance their content while simultaneously supporting artists both financially and creatively. Epidemic Sound music is heard 2 billion times a day on YouTube alone and is recognized as one of Europe’s fastest-growing companies by the Financial Times. Epidemic Sound is backed by EQT, Blackstone, Creandum, Atwater Capital to name a few.We are strengthening our global Enterprise Sales Organization with a customer-centric Senior Customer Success Manager to secure mutually successful business relationships and grow our business with a portfolio of Epidemic Sound’s most strategic enterprise clients.You have extensive experience from building long term strategic value with enterprise customers from roles such as Customer Success/Account/Client Relationship Management.Our Enterprise customers include brand, production companies, advertising agencies and digital publishers.Job Summary:Develop trust and foster relationships with a portfolio of large clients by delivering an exceptional customer experience and defining measurable mutual success plans with clear outcomes and deliverablesIdentify, drive and close new business opportunities within client portfolioBe customer obsessed and work strategically towards feature and overall product adoptionWork strategically and creatively with clients to become their soundtracking partnerServe as the link of communication between key customers and internal teams collaborating closely with Tech, Product, Music, Analytics and MarketingResolve any issues and problems faced by customers to build and establish trustPrepare regular reports of progress and forecasts to internal and external stakeholders using key account metricsBe a thought leader, driving key improvement projects and supporting the development of your peersStay up to date with trends and best practices within the fieldResponsibilities:To truly succeed in this role, you have a background in complex B2B Customer Success/Account/Client Relationship Management. You are passionate about creating value and the best possible outcome for your customers, as well as growing business and negotiating with senior decision makers.Driven and with a commercial mindset, you create trust and relevance by understanding the customer needs, business and use cases to establish yourself as a trusted advisor. You are a self-starter with a can-do attitude, and your impeccable social skills turn strong relationships into solid business opportunities. You have an interest in music and the content creation world and experience with music licensing is meritorious.Requirements:An active interest or experience working in music and/or media, licensing or video is required6+ years experience in Enterprise focused roles managing complex client relationshipsExperience from working with Global BrandsStrong track record of meeting and/or exceeding retention and growth targetsFluent in English, both verbal and writtenStrong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levelsAdaptive and not afraid of change within a rapidly growing companyBachelor’s degree or the equivalent relevant work experienceHow we work
We believe in working together, solving complex problems in a collaborative and friendly culture. We provide innovative workplaces ready to enhance focus, collaboration and celebration. We don’t enforce five days a week IRL, but we have an office first policy, and once you experience our company culture, we know you’ll want to get involved.Equal Opportunity Employer:
We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.Application
Do you want to be a part of our fantastic team? Please apply, in English, by clicking the link below.
Expected salary
Location
Stockholm
Job date
Sun, 22 Dec 2024 06:23:06 GMT
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