Supermetrics
Job title:
Senior Customer Success Manager, DACH – German Speaking
Company
Supermetrics
Job description
We’re looking for a Senior Customer Success Manager to join our Customer Success team in Helsinki or Dublin!In this role you will:
- Manage a diverse client portfolio based in the DACH-Market
- Help our customers achieve their desired outcomes and solve their challenges
- Be a part of a world-class customer success organisation of 20+ professionals across North America, EMEA, and JAPAC
Your day-to-day work and responsibilities will include:
- Ownership and responsibility to maintain and grow your portfolio of 50+ customers from the DACH region
- Responsibility for the onboarding, adoption, renewals, growth and advocacy of your customers
- Collaborating with local and global Supermetrics teams (Sales, Product, Support, Professional Services, Solutions Engineering) to provide world class solutions and consultation to your customers needs
- Develop and grow your knowledge of the Supermetrics suite of products/services and industry trends to add value during customer communications
Sometimes you might need help from your fellow Success team members or to lend a hand to someone else. We have team-level goals and a strong team mentality! No success comes with the price of someone else, so we hope you share this value with us.This role is for you if you have:
- 5+ years of relevant experience in customer success or similar customer-centric positions
- SaaS, Agency, or Martech experience
- Great organizational skills and ability to multitask. You know how to prioritize your work while still ensuring things get done.
- Proactive problem-solving approach. When something needs fixing or digging, you’ll find the resources and the help needed.
- Active communication with customers. You know managing your accounts means nurturing the relationships you have with your customers.
- Humble attitude. Our focus at Supermetrics is for you to succeed, so having a humble attitude and being open to new information will help you grow and ultimately – achieve your goals!
- Excellent English skills are a must, as it’s both our internal working language and the language that you’ll mainly use when communicating with your customers.
- German language skills are a must, Portuguese is a plus.
Benefits we offer…
- Competitive compensation package, including equity
- Excellent work equipment
- Health care benefit and leisure time insurance
- Various external trainings to support your career development
- Sports and wellbeing allowance
Benefits may vary depending on location. You’ll find more information at .Hear why our team likes it here at .#LI-Hybrid #LI-FullTime #LI-MiddleToSeniorLevel
Expected salary
Location
Helsinki
Job date
Sat, 16 Nov 2024 23:20:47 GMT
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