Senior Information/Instructional Designer

Job title:

Senior Information/Instructional Designer

Company

SITA

Job description

Job Description:OverviewWELCOME TO SITAis the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.Ready to redefine air travel? The journey starts here, with you at SITA.ABOUT THE ROLE & TEAM:As a Senior Information Designer / Technical Writer, you will be responsible for creating, maintaining, and optimizing user-centric documentation that drives operational excellence and enhances end-user performance. This role focuses on developing both external and internal content—such as user guides, configuration manuals, online help, and system/process documentation—that empowers users to complete tasks effectively with minimal support.Collaborating closely with product owners, subject matter experts (SMEs), and cross-functional teams, you will contribute to new product implementations and major system enhancements by designing clear, task-oriented content aligned with user needs, business goals, and organizational documentation standards.At SITA, we are meeting the new needs of travel …today! Are you ready to join us?WHAT YOU WILL DO:

• Conduct requirement gathering sessions with SMEs, developers, and process owners to align content scope with system changes and business objectives.
• Design and develop intuitive, task-based documentation that enables users to complete their workflows efficiently and accurately.
• Translate complex technical concepts and system workflows into clear, concise, and accessible content using a user-centric design approach.
• Maintain, revise, and update content to reflect new product releases and enhancements, ensuring all documentation remains accurate, current, and relevant.
• Contribute to the evolution of documentation standards, templates, and content governance practices, supporting content consistency and reusability.
• Manage multiple projects or large-scale documentation efforts by applying project management fundamentals, providing input on task activities, dependencies, and timelines to project managers and product teams.
• Participate in peer reviews and cross-functional collaboration to maintain high-quality standards, and provide constructive feedback to continuously improve deliverables.

QualificationsEXPERIENCE:

• Minimum 5 years’ experience of technical writing or in developing training curriculums
• Technical Writing, English, Journalism, or a related discipline.
• Instructional Design, UX Design, or Content Design
• Demonstrated ability to work cross-functionally with subject matter experts, developers, and product teams to align documentation with system changes and business goals.
• Experience managing multiple documentation projects, including scoping, scheduling, and tracking progress using project management principles.
• Familiarity with content governance, version control tools, and documentation standards, with a track record of maintaining consistency and accuracy across evolving product releases.

WHAT WE OFFER:SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:🏡 Flex-week: Work from home up to 2 days/week (depending on your Team’s needs).⌚ Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.🌎 Flex-location: Benefit for 26 working days from anywhere around the world each year!🙌🏽 Competitive benefits according to the local marketSITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

Expected salary

Location

Letterkenny, Co Donegal

Job date

Wed, 16 Apr 2025 06:08:11 GMT

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