Senior IT Support Specialist

Job title:

Senior IT Support Specialist

Company

Olvi Oyj

Job description

Established in 1878, Olvi plc is Olvi Group’s parent company. Olvi plc’s head office and production plant are located in Iisalmi, and its sales and marketing office is in Helsinki. Olvi operates in six countries in Europe. In 2024, the Group’s net sales were EUR 656,9 million, and its operating profit was EUR 81,4 million. Olvi Group produced 989,7 million litres of beverages in 2024, and the Group had 2425 employees.Olvi produces beers, ciders, long drinks, soft drinks, mineral water and vitamin water, and sports and energy drinks. Its main brands in Finland are OLVI, Sandels, A. Le Coq, FIZZ, Sherwood, Kane’s, TEHO, Olvi Vichy and KevytOlo.We are looking forSenior IT Support Specialistat Olvi Group to ensure a reliable and high-quality IT support service for business. Senior IT Support Specialist is responsible for supporting company end-users, troubleshooting end-users issues with computers, software, printers, scanners, mobile devices and other associated peripherals. Senior IT Support Specialist will be playing a major role for supporting company end-users, by overseeing support service quality within 1st level support Team, by identifying a gaps for IT support service improvement by reporting to IT Support Lead in Olvi Group.Your key responsibilities will be:
– Effectively address end-user issues through technical analysis
– Provide day to day end-user support, solve problems with various IT systems;
– Categorize and prioritize IT support tickets and adhere SLA;
– Analyze and collaborate to resolve end-user issues while documenting and following up on issues;
– Interact and communicate at all levels within the company by providing prompt and accurate feedback to end-users about ticket status;
– Perform training for end-users;
– Coordinate with external support vendors;
– Identify and escalate issues as needed in collaboration with IT Teams;
– Document IT support knowledge base.The essential requirements of the job include:
– Master’s / bachelor’s degree in Information Technology, Computer Science, or similar;
– 3+ years of work experience in technical support, IT support specialist and solid information technology experience performing end-user support;
– Excellent teamwork, customer service and communication abilities;
– Solid ability to work on assignments according to set priorities and deadlines;
– ITIL framework and ITSM processes knowledge;
– Excellent written and verbal communication skills in both Finnish and English.We also considered as advantage if you have Jira or ERP system knowledge. Strong computer skills are needed to research, diagnose, troubleshoot, and identify solutions to customer issues. The ability to focus and follow through to resolution of issues is crucial, alongside strong problem-solving skills.We offer you an interesting position in a growing and developing Olvi Group. The position is permanent and full-time. This role requires on-site work at our office in Helsinki, though remote work can occasionally be arranged. Depending on your experience the salary range for the position is 3200-3500 + performance-based pay and you will also have the company’s comprehensive employee benefits.You can submit your application and CV in English by 11nd MayPromoting sustainable development is an integral part of our strategy and day-to-day operations. We work to continuously reduce our environmental footprint and to improve our resource efficiency. We invest in sustainable operating models and in maintaining a safe, inspiring and positive working environment. We also focus on building a diverse and sustainable product selection and promoting a culture of responsible drinking. We believe that by making our operations more sustainable, we also help our partners, customers and consumers make responsible choices.

Expected salary

€3200 – 3500 per month

Location

Helsinki

Job date

Fri, 02 May 2025 07:20:42 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsineu.net) you saw this job posting.