Senior Manager, International Employee Relations

Job title:

Senior Manager, International Employee Relations

Company

Wolt

Job description

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.As the Senior Manager, International Employee Relations, you will play a pivotal role in building Wolt’s global Employee Relations (ER) strategy and aligning it with our broader talent management and business strategies. This position involves shaping the company’s approach to employee relations, driving high-impact initiatives, and managing complex ER cases across multiple jurisdictions. Reporting to the Director of Global HR and Operations, you will collaborate with key stakeholders to design scalable solutions, mitigate risks, and leverage data-driven insights to enhance organizational outcomes.This is a unique opportunity to lead global employee relations in a high-growth, innovative organization. You will have the chance to shape Wolt’s ER philosophy, drive meaningful outcomes, and collaborate with diverse teams to deliver measurable results. If you thrive on solving complex challenges, leveraging data, and influencing organizational change at scale, we’d love to hear from you.Key ResponsibilitiesStrategy and Leadership

• Develop and implement a global ER strategy that aligns with business objectives, company values, and regulatory requirements.
• Collaborate with DoorDash counterparts to align and integrate best practices across both companies, leveraging synergies to create a unified approach to ER.
• Partner with the Talent and Legal teams to enhance our performance management framework, including documentation, delivering adaptable toolkits to local HR.
• Advise and lead on large organizational change initiatives, ensuring compliance, risk mitigation, and alignment with business goals.

Case Management and Tools

• Create an ER case intake strategy to streamline the resolution process across multiple channels.
• Maintain and enhance Wolt’s existing ER case tracking system while preparing for a DoorDash-aligned ER case management tool launch and ensuring adoption later in 2025.
• Develop SLAs for case management to ensure efficiency, accountability, and consistency.
• Build and enforce guidelines for respectful workplace conduct, including internal communication behavior and escalation processes.
• Lead efforts to reduce termination costs while balancing compliance and organizational needs.

Collaboration and Stakeholder Influence

• Partner with the Talent team to design and deliver a global ER upskilling program for HR professionals, ensuring alignment with organizational priorities and market needs.
• Work closely with Legal to align roles and responsibilities, regulatory compliance processes and establish best practices for managing employee representation, including CBAs and Works Councils.
• Collaborate with the Internal Comms and PR team to provide expert guidance on messaging, conflict resolution, and risk mitigation for cases with potential PR impact.
• Serve as a trusted advisor to internal stakeholders during crises or escalations, ensuring alignment on responses and safeguarding Wolt’s public reputation.

Analytics, Reporting, and Data

• Establish advanced ER analytics and reporting to track trends, measure impact, and drive decision-making.
• Collaborate with Analytics teams to build real-time dashboards for case metrics, SLA compliance, and performance outcomes.
• Use predictive analytics to proactively address ER risks and design solutions for continuous improvement and measurable results.

Leadership Development

• Build ER capability within the HR team by delivering training and mentoring on ER best practices, performance management, and feedback delivery.
• Upskill business leaders via local HR to handle ER matters effectively, fostering a culture of accountability, trust, and high performance.

Experience

• 8+ years of professional experience, with a minimum of 5 years in employee relations or a related leadership role, preferably in a global or multi-jurisdictional environment.
• Proven expertise in managing complex, high-impact ER cases and designing scalable ER frameworks.
• Demonstrated experience leading organizational change initiatives and collaborating with senior leadership.
• Strong background in compliance, risk mitigation, and data-driven decision-making.

EducationBachelor’s or Master’s degree in HR, Employment Law, or a related field.Skills

• Strategic thinking with a proven ability to design and implement solutions that drive business outcomes.
• Advanced proficiency in ER tooling, analytics, and compliance frameworks.
• Exceptional stakeholder management, conflict resolution, and negotiation skills.
• Strong project management skills to lead cross-functional initiatives with minimal guidance.
• Ability to influence senior leaders and drive alignment across diverse teams.

Our Commitment to Diversity and InclusionWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.TeamOur cultureOur visionWe’re all about people experienceOur people mean the world to us.We want everyone to have the best possible experience while working at Wolt – from their recruitment and onboarding right the way through the different stages of their career.Our cultureAt Wolt, you’ll learn more, build more, and ship more than in most other companies.You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.The delivery of (almost) everythingIn 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.TeamWe’re all about people experienceOur people mean the world to us.We want everyone to have the best possible experience while working at Wolt – from their recruitment and onboarding right the way through the different stages of their career.Our cultureOur cultureAt Wolt, you’ll learn more, build more, and ship more than in most other companies.You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.Our visionThe delivery of (almost) everythingIn 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.Apply nowBasic informationFirst Name *Last Name *Email *PhoneApplicant Privacy Acknowledgement *We would like to provide you with an overview of how we process your personal information. Please take the time to read the and confirm that you have read and understand the content by selecting “Yes” in the options below.YesNoAdditional informationWolt – Self-Identification SurveyTo ensure that our hiring practices are fair and inclusive, we’re asking the following voluntary questions of the people who apply to work at Wolt. If you don’t feel comfortable answering any question, you can select “I don’t want to answer.”Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don’t want to participate, if you only answer some questions, or if you select “I don’t want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.What’s your age? *Which gender do you most closely identify with? *Are you a national of the country where you are applying to work? *AttachmentsYou’re welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

Expected salary

Location

Suomi

Job date

Wed, 12 Mar 2025 03:12:29 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsineu.net) you saw this job posting.