Senior Service Analyst (Azure & Identity)

Job title:

Senior Service Analyst (Azure & Identity)

Company

Cpl Group

Job description

Job SummaryWalgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 170-year heritage of caring for communities. WBA Digital and IT Solutions Ireland Ltd (WBA D&ITS) is designed to support innovation in healthcare technology with the agility to respond quickly to WBA’s operational needs through a 24/7 ‘follow the sun’ model. WBA D&ITS optimizes pharmacy software platform operations by centrally managing selected digital pharmacy products.Our people are the reason for our success, and our focus is to scale and grow our Dublin office, simultaneously delivering work for Walgreens. We believe in hiring great people, and we want to ensure everyone has the best possible work experience every day. Together we strive to deliver More joyful lives through better health!We are seeking a Service Specialist (Azure and Identity) Specialist with expertise in Active Directory Access Management to join our Service Management Team. This role focuses on designing, implementing, and maintaining cloud infrastructure and identity management systems to meet business objectives and industry standards.Reporting to the Services Lead Manager, you will work with a global production support team and partner vendors. You will provide expert advice on Azure and Identity Access Management policies, recommend best practices, and, when needed, implement step-by-step actions to achieve high operational standards.This role requires deep familiarity with Azure’s latest capabilities and the ability to guide WBA Technology Centre in building a high-performing, scalable environment that fully supports our product portfolio.This is a hybrid position based in our Dublin 2 office.Job DescriptionWhat you will do:

• Evaluate existing Azure and Active Directory infrastructures to identify areas for optimization and align with organizational goals and industry standards.
• Research and recommend best-in-class solutions for cloud infrastructure, identity management, and access control.
• Collaborate with senior team members to draft and present proposals for infrastructure enhancements.
• Use data and research to justify recommended changes and improvements.
• Implement Azure AD changes through a ticketing system and ensure full compliance with execution protocols.
• Occasionally execute critical Azure AD changes directly when required.
• Participate in internal audits of identity management and cloud operations, ensuring accurate and up-to-date documentation.
• Assist in compliance activities to meet governance standards.
• Utilize tools like ServiceNow and Power BI to identify inefficiencies, patterns, or security risks in current operations.
• Provide actionable insights to senior colleagues based on trend analysis.
• Document processes, evaluations, and recommendations comprehensively for both technical and non-technical audiences.
• Work closely with engineering, security, and operations teams to validate findings and ensure successful implementation of recommendations.

What will make you successfulYou will be able to:

• Take ownership of technical solutions and analyses, driving independent reviews while collaborating with senior team members.
• Propose innovative solutions and evaluate their impact on organizational objectives.
• Communicate technical findings and recommendations effectively to diverse audiences.
• Identify trends and anomalies using Azure tools to provide actionable recommendations.
• Manage multiple priorities effectively, maintaining attention to detail in a fast-paced environment.

…have:

• Advanced understanding of Azure services, Active Directory, identity management, and access control systems.
• 3-5 years of experience in technical analysis, service management, or governance roles within IT.
• Proven problem-solving skills and a proactive mindset.
• Advanced knowledge of: Azure services and identity management tools (e.g., Azure AD, ADFS, Azure AD Connect), IT service management tools like Remedy, ServiceNow, or similar platforms, reporting tools (e.g., Power BI, Excel with Power Query), scripting and automation, particularly with PowerShell.
• Familiarity with governance, auditing, and compliance processes in cloud and identity management environments.
• A customer-first mindset, ensuring secure, reliable access for end-users.
• Strong problem-solving skills and a proactive mindset.
• Certifications (are preferred) such as:
• Azure Administrator Associate (AZ-104).
• Azure Security Engineer Associate (AZ-500).
• ITIL Foundation or equivalent.

…and be experienced with:

• Leading small initiatives or projects related to infrastructure optimization or service management tool rollouts.
• Governance and compliance processes, including audits and frameworks for hybrid cloud environments.
• Collaboration with stakeholders to influence data-driven decisions.
• Tools such as Netwrix Auditor or Azure Security Center.

What we offer:

• A collaborative and innovative work environment, focused on continuous improvement and operational excellence.
• Opportunities to work on impactful global projects in cloud and identity management.
• Career development and training opportunities in advanced Azure and identity solutions.
• A hybrid working model with a supportive and flexible approach.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.WBA Technology Center is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, colour, age, family status, disability, religion, sex, sexual orientation, gender identity, nationality or ethnic origin.#LI-DJ1

Expected salary

Location

Southside Dublin

Job date

Sun, 11 May 2025 06:19:09 GMT

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