Senior Systems Engineer (Contact Center)

Job title:

Senior Systems Engineer (Contact Center)

Company

Adecco

Job description

>We have permanent roles in Galway for experienced Systems Platform Engineers!Job Title: Senior and Mid level Systems Platform Engineer rolesLocation: Galway – Hybrid (based within commutable distance from Galway)PermanentOur client is seeking a talented individual to join their team and contribute to their Contact Centre platform and engineering. They are on a mission to provide world-class capabilities and services that connect our associates with millions of participants, members, and customers. As a key player in our agile scrum team, you will oversee the Contact Centre platform, shaping the voice, email, and web chat communication channels that serve over 20 million clients and process over 35 million interactions annually. Your expertise will be pivotal in driving continual improvement and delivering high-quality solutions.This is great opportunity to be at the beginning of new team set up!Experience: Extensive experience in a systems engineering role, particularly with contact centre solutions or voice/telephony area.
Familiarity with data communication protocols (HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP).
Exposure to Docker, CI/CD pipelines, Linux operating systems, VoIP, SIP, and data applications/networking.
Agile KnowledgeTypical Perks Include:
Comprehensive Health Insurance
Flexible Hybrid Working Options
Wellbeing Support Programmes
Professional Development Opportunities
Performance-based Bonuses
Full Pension PlanWhat’s in it for You?
Be part of an organisation that values your expertise and encourages personal accountability.
Collaborate in a fast-paced, team-oriented environment where your ideas matter.
Engage in continuous learning and professional growth.
If you are ready to embrace this exciting opportunity and make a lasting impact, we invite you to apply today! Join us in creating exceptional experiences for our customers and associates alike.Become a part of our journey towards excellence-apply now or message natalia.merritt (at) adecco.ie!Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Adecco Ireland is acting as an Employment Agency in relation to this vacancy.Ref: SYSGALWAYApply For Job

Expected salary

Location

Galway

Job date

Sat, 31 May 2025 03:29:06 GMT

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