Service Application Analyst HIWFRS619771

Job title:

Service Application Analyst HIWFRS619771

Company

Hampshire & Isle of Wight Fire & Rescue Service

Job description

Job Details:Salary Range: £31,067 – £32,654 per annumWork Location: Hampshire and Isle of Wight Fire and Rescue Service HQ, EastleighHours per week: 37Contract Type: PermanentClosing Date: 17 February 2025Interview Date: w/c 24 February 2025Hampshire and Isle of Wight Fire and Rescue Service (HIWFRS) is a fantastic place to work! The service provides a friendly and welcoming environment, developing people, and helping them to reach their goals.The Service Desk Team provides fundamental support to HIWFRS, HIWFRS partners and guests across our 61 sites around Hampshire and the Isle of Wight.Having the necessary experience and temperament to work within a small team in a busy customer-focused environment. With technical expertise, demonstrating the necessity for high accuracy and attention to detail.We have an exciting opportunity for a Service Application Analyst to join our team. The role will involve monitoring the progress of user calls and ensuring quality standards are met. Problem solving to help our users directly as and when required, so it is essential you have a high level of ICT knowledge in all MS Office applications. The right candidate must have a keen attention for detail as data entry and application administration are integral to the role.Relevant Service Desk experience is desirable. There is also an expectation of flexibility with the approach to supporting the Service in person or remotely and will require the ability to work from any of our sites. High levels of customer service skills and strong communication skills are a must. Experience in hardware maintenance will also be required.Within your application, please give an example of when you have provided excellent customer service.The role requires a professional approach and the ability to work proactively to pre-empt the needs of the Service.HIWFRS Benefits Include:

• Hybrid working
• 28 days holiday pro-rata (including bank holidays)
• Flexible working hours
• Work within a friendly & supportive team
• Training and development opportunities available
• Access to internal network groups
• Company Pension
• Free onsite parking
• On-site gym available
• Emergency Services retail and leisure discounts

Additional Information:Service Application AnalystHIWFRS Values:

• Reaching Further – Inspiring and challenging ourselves and others.
• Showing Respect – Fairness, honesty and integrity in everything we say and do.
• Supporting Others – Listening and acting with compassion and empathy.
• Playing Our Part – Recognising the contribution we all make.

Vetting Requirements:This post is subject to a Standard DBS Check.Contact Details for an Informal Discussion:Jackson Hamilton, Service Application Team Leader onHampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.Corporate Equalities Employment Policy: In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any posts which may unintentionally exclude certain groups of potential applicants from applying or have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies.We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

Expected salary

£31067 – 32654 per year

Location

Eastleigh, Hampshire

Job date

Wed, 22 Jan 2025 01:56:59 GMT

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