Service Co-Ordinator

Job title:

Service Co-Ordinator

Company

Elk Recruitment

Job description

Role: Service Co-Ordinator
Location: City West
Job Type: Permanent – Full time
Salary: Excellent Package AvailableDescription
Service coordinator responsibilities include: Answering incoming calls/e-mails, booking and allocating jobs to technicians which included scheduled service jobs and breakdowns. Working with customers, service technicians, and sales to ensure customer success and operational efficiency.

• Cover service inbox of calls placed by customers by e-mail or phone
• Be point of Contact with customers and service technicians to gather as much information as possible re service issue
• Efficient route planning of the area’s engineers using the available software to maximize efficiency and reduce travel time
• Schedule labour in geographic areas – reactive calls and Planned Preventative Maintenance
• Administration regarding customer specific subjects -using customer portals where required.
• Follow up all service calls to close off or prepare Quotations for further work to be carried out
• Contact with suppliers -Spare Parts Ordering -dealing with suppliers to obtain pricing of parts and estimated delivery dates
• Liaise with Warehouse Operator regarding spare parts availability and having spare-parts ready and available in advance of Engineers visiting customer sites
• Other service-related tasks
• Part of Out of Hours On-Call Service Escalation Team

Knowledge, Skills and Abilities Required:

• Excellent communication and interpersonal skills. Dealing with difficult customer will be required
• Ability to work in a fast-paced environment and to tight deadlines
• Ability to multi-task
• Works well under pressure
• Good geographic knowledge of Ireland
• Excellent administration skills and attention to detail

Package
Competitive Salary available
Performance related Bonus Scheme
Company Pension SchemeWhat’s next

• Click “Apply Now”to submit your application and we will be in touch asap for our initial screening.
• If this role isn’t the perfect match but you’re interested in similar opportunities, feel free to get in touch

Expected salary

Location

Connacht

Job date

Sun, 27 Jul 2025 01:12:12 GMT

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