Service Delivery Manager (Days)

Job title:

Service Delivery Manager (Days)

Company

Veolia

Job description

Veolia Water Technologies, the world leader in water treatment. Veolia Water Technologies provide complete solutions for water treatment. Innovating in key areas such as sustainable development, resource and by-product recovery, our differentiating water treatment processes enable us to offer solutions suited to every application. We are experts in water.Service Delivery Manager (Days)Salary: Competitive, with an annual performance bonus plus Veolia benefits and pensionGrade: 5.2Hours: 40 hours per week. Monday – FridayLocation: Westminster (across our Municipal contracts)When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.What we can offer you;25 days of annual leaveAccess to our company pension schemeDiscounts on everything from groceries to well-known retailersAccess to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need toOne paid days leave every year to volunteer and support your communityOngoing training and development opportunities, allowing you to reach your full potentialWhat you’ll be doing;Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.Ensuring training and competency checks are in place for all roles.Monitor operational performance, follow up on complaints, problem problem-solve for operational challenges.Delivery of a first-time collection culture and all contractual performance KPI’s.Lead our people & assets to deliver/exceed service expectations.Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.Investigate safety incidents, underperformance and disciplinary incidents.What we’re looking for;Experience in developing/mentoring peopleWaste management – desirableMulti-faceted Stakeholder relationship management, including Clients, Contractors and members.IOSH Managing Safely – DesirableHere at Veolia Water Technologies, we know that some applicants don’t apply unless they think they tick all the boxes – but we are saying don’t worry! We would much rather see your application than risk missing out on your potential! We know our strength comes from our differences and shared life experiences so we are committed to offering a safe work environment, where individuals are respected. We’re proud to be known as an equal opportunities employer, so no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality, or veteran status, every applicant who meets the minimum requirements will be considered fully.

Expected salary

Location

Westminster, South West London

Job date

Fri, 25 Apr 2025 07:04:29 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsineu.net) you saw this job posting.