Service Delivery Manager – SKI & Public Sector, Copenhagen, DK

Job title:

Service Delivery Manager – SKI & Public Sector, Copenhagen, DK

Company

emagine

Job description

About emagine
emagine is a high-end business and IT consultancy. Our core focus is to support clients in expanding their teams and scaling with top-tier business and IT consultants.We are looking for a Senior Service Delivery Manager (SDM) to join our team. What is important to us is your ability to embrace the responsibilities of the role and bring solid business experience from similar positions.As part of emagine’s commercial business unit focusing on public clients, we are looking for a professional who is passionate about strengthening customer trust and satisfaction. You will work closely with our Public Team, based at our headquarters in Sydhavnen, Copenhagen.About the RoleWe are seeking a proactive and structured professional to deliver outstanding client experiences across our public sector clients. In addition to managing service delivery, you will be responsible for coordinating SKI agreements across emagine’s public sector clients and maintaining relationships with multiple stakeholders using our SKI agreements. Your key responsibilities include:SKI Coordination: Ensure the effective management and execution of SKI agreements across public sector clients, acting as the primary contact for internal and external stakeholders.Client & Consultant Engagement: Arrange meetings, facilitate consultant interviews, and follow up to secure agreements.Operational Excellence: Ensure smooth administrative processes, including system registrations, contracts, invoices, and compliance with framework agreements.Cross-functional Coordination: Collaborate with internal teams, including Contracts, Finance, and Sourcing, to optimize workflows.Customer Relationship Management: Assist in follow-ups, contract renewals, and proactive risk mitigation to enhance client satisfaction.Strategic Support: Support the Director of the Public business unit in strengthening communication and teamwork internally.As you grow in the role, you will take on increased client interaction responsibilities, acting as an extension of the Director to maintain strong customer relationships.Your ProfileWe are looking for someone who excels in stakeholder management, has strong communication skills, and can ensure seamless coordination of agreements and contracts. You should be:Experienced in SKI agreements and public sector coordination.Detailoriented, with high integrity in what you deliverAdaptable and capable of managing fast-paced environments.Proactive & solution-oriented, identifying opportunities and solving challenges efficiently.Client-focused, with a passion for delivering excellent customer experiences.Organized, with strong attention to detail and an aptitude for IT systems.Results-driven, thriving in both independent work and collaborative environments.Experienced in IT sales, recruitment, service delivery management, or similar roles.Fluent in Danish and English at a professional level.The PositionThis is a full-time role (37 hours/week, ex. lunch) in a dynamic and collaborative work environment. You will be based at our headquarters in Sydhavnen, Copenhagen, working alongside a diverse group of colleagues. We offer:Competitive compensation including pension and private health insurance.Office & remote work setup with the necessary equipment.Great workplace culture, including team events, social gatherings, and delicious lunches.About emagine GroupHeadquartered in Copenhagen, emagine generated €480 million in revenue in 2023 and employs over 900 people, with around 150 based in Denmark. We are a leading provider of high-end business and IT consultancy services across ten European countries, India, and the UAE. In Denmark, we generated over DKK 1.3 billion, making us one of the largest consultancy firms in the country.At emagine, we aim to be one of the best places to work, offering a balance of exciting, challenging tasks and a strong social environment where colleagues enjoy working together.emagine is owned by the Nordic private equity firm Axcel, alongside senior employees and board members.Practical DetailsPreferred start: ASAP
Reporting to: Business Unit Director of Public Sector, Morten JørgensenHow to Apply:If this sounds like the perfect fit for you, don’t wait! We’re conducting interviews on an ongoing basis. Please submit your CV and application as soon as possible to join us on this exciting journey at emagine!

Expected salary

Location

København

Job date

Fri, 28 Feb 2025 06:13:48 GMT

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