Service Desk Analyst (Swedish Speaker)

Job title:

Service Desk Analyst (Swedish Speaker)

Company

Job Squad

Job description

Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.The RoleYou will be responsible for :

• Handling incoming contact from users through phone calls, chat and emails regarding IT issues and queries in a timely manner
• Troubleshooting desktop, application related issues on users machine using remote tools
• Troubleshooting issues on iOS and Android devices
• Determining and isolate source of computer problems (hardware, software, user access, etc.)
• Taking ownership and responsibility of any issues from start to a successful resolution
• Escalating issues and involve experts wherever required in order to resolve issues as quickly as possible
• Documenting resolutions for future reference
• Incident handling and escalation management
• Following and adhering to all KPI related tasks to avoid business impact
• Maintaining a high degree of customer service for all support queries and adhering to all service management principles
• Performing any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI.

Ideal Profile

• Native/fluent in Swedish, both oral and written. Fluent in English (at least B2 level)
• Level of expertise L1 – L2 On-site Or Remote Support
• Excellent communication skills (both oral and written)
• Prior experience in Application support/Software development, IT Service Desk
• Understanding of SDLC, database technology, OS components would be useful
• Hands on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk
• Knowledge of ITIL processes and procedures would be an added advantage
• Self-motivated, gains satisfaction from providing excellent customer service
• Problem solving abilities, strong logical analytics
• Ability to multi-task, handling multiple assignments simultaneously
• Able to work independently and as a part of the team.

What’s on Offer?

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.
• 30 minutes Lunch break
• Discount card
• Health insurance

Expected salary

Location

Budapest

Job date

Wed, 11 Dec 2024 01:34:15 GMT

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