Service Management Leader, Major Incident Management, Group Digital, Ingka Group
IKEA
Service Management Leader, Major Incident Management, Group Digital, Ingka Group“You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.”LocationHelsingborg (Sockerbruket), MalmöEmployment typeFull Time PermanentDepartmentIT & Digital SolutionsDeadline2024-11-10You already applied for this job.Candidate profile (title) About this work areaCandidate profile (text) – Default language Hej!At IKEA, we are committed to transforming the way we manage and deliver services to enhance our co-worker experience and drive operational excellence. We are digitally transforming the technology landscape and related processes, to ensure a modern workplace for over 177,000 co-workers, across our markets, utilizing our systems every day.The Operations Center unit, within Service Management & Operations, is assigned to define and lead the product and technology strategies for the Operations Center and ensure the reliability and availability of digital products and services across the IKEA landscape.We are now looking for a Service Management Leader to join our Service Continuity Management Team, and ensure the reliability and availability, of digital products and services across the IKEA landscape, at all times.It’s a role that requires a blend of strategic vision and empathetic leadership, ensuring that every service delivered is a testament to quality and reliability.As a beacon of motivation, you inspire your team to rise above challenges and achieve remarkable outcomes, fostering a culture where continuous improvement and customer satisfaction are paramount. You are the driving force that transforms vision into reality, aligning processes and people to create seamless and impactful experiences. With every decision and action, you pave the way for sustainable success, leaving an indelible mark of integrity and excellence.In this position, we also include the role of Critical Situation Manager (CSM). This practically means working on a 24/7 schedule approximately one week per month.Key responsibilities (title) Who you areKey responsibilities (text) As our Service Management Leader, you value integrity and Innovation. You play a critical role leading with empathy and vision, transforming customer needs into extraordinary experiences and the ability to inspire and empower your team.You also hold these key attributes and skills:
Key proven experience and skills:
Team vision ( title) Together as a teamTeam vision (text) As our Service Management Leader, you inspire others to reach their full potential as a leader with the ability to blend strategic vision with heartfelt passion, ensuring every interaction counts. You don’t just solve problems and critical situations; you create environments where excellence thrives, and challenges are eagerly embraced.Your responsibilities will include:
Let’s connect Questions and support? Let’s connect!Let´s connect This role is based in Helsingborg or Malmö, Sweden and you will report to the Service Delivery Manager, Service Continuity Management, Operations Center.In this recruitment there is no relocation support provided by IKEA, hence we’re looking for people already living or within commuting distance of the mentioned location of the role.For more information about the role, please reach out to the hiring manager, henrik.nielsen1@ingka.ikea.comIf you have any questions about the recruitment process, please reach out to tech recruiters at ashurina.aorahim@ingka.com or carl-johan.andersson@ingka.ikea.comWhy you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.What we all have in common
Malmö – Helsingborg, Skåne
Sun, 13 Oct 2024 03:24:03 GMT
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