Service Operation Manager Commercial IT
Allergan Aesthetics
Company DescriptionAbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on , , , , and .Job Description
Job OverviewThe Service Operations Manager (SOM) will be responsible for overseeing and managing all aspects of our IT service delivery operations within the IT commercial division. This role involves ensuring high-quality IT services, managing SLAs, and working closely with internal and external stakeholders to meet business objectives. You’ll oversee a team of IT professionals, driving customer satisfaction, continuous improvement, and efficient daily operations to support our commercial activities.ResponsibilitiesService Delivery Management:
Incident and Problem Management:
Stakeholder Collaboration:
Operational Management
Team Management:
License Management:
Compliance Security and QA:
QualificationsEducationUniversity Degree or equivalent experience in Computer Science, Software Engineering, or related fields.ExperienceProven experience in IT service delivery management, with a strong focus on customer satisfaction and service quality.Experience of working and managing offshore (India based) vendors, providing them coaching and guidance.Experience in implementing and governance incident and problem management processes.Experience of managing root cause analysis and implementing preventive measuresAbility to act as the primary escalation point for major service issues.Experience in collaborating with internal and external stakeholders to align IT services with business objectives.Strong communication and interpersonal skills to act as a liaison between IT and other departments.Knowledge and SkillsSolid understanding of ITIL framework (ITIL 4 Managing Professional certification, although not required, will be valued) and best practices.Experience of managing the support for Salesforce related apps, web application.Experience of SDLC and DevOps best practices.Technical experience of implementing and using Service Now and CMDB toolsRelevant certifications such as ITIL, PMP, or related certifications are desirableAdditional InformationAbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.US & Puerto Rico only – to learn more, visitUS & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
Marlow, Buckinghamshire
Thu, 05 Dec 2024 23:32:01 GMT
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