Service Planner

Job title:

Service Planner

Company

Service

Job description

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.Together, we keep everyday life moving to build a better tomorrow.We are looking for a new Service Planner at Hiab who will be providing administrative support to the front line activities of the Service department.
Processing breakdown and service calls and arranging attendance from Hiab’s service network. Liaising with customers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial environment.This position will be based in Ellesmere, UK.Main tasks and responsibilities

• Responding to customer enquiries for breakdowns and servicing; (Telephone/Email)
• Liaising with Depots and Authorized Service Centre’s regarding all aspects of repairs and service calls
• Liaising with Depots and Authorized Service Centre’s regarding all aspects of maintenance, service contracts and maintaining documents and files for maintenance contracts and service calls
• Raising quotes, estimates and invoices for chargeable work
• Managing WIP, Proforma, Purchase Orders, Disputes
• Providing technical support where possible and adhering to Company processes and procedures
• Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety.

What you’ll need to succeedEducation:

• GCSE Level

Working experience:

• Have demonstrable experience of providing excellent customer service
• Experience working in a fast paced commercial environment in a call center and/or administrative role
• SAP system knowledge would be preferable but is not essential

Competence and skills:

• Be able to confidently navigate across applications like MS Office and Google Sheets
• Possess strong problem solving skills and initiative
• Have a passion for customer service
• Be self-motivated and capable of working under pressure
• Have the ability to learn quickly and have attention to detail
• Be able to communicate with the team and flexible with regards to tasks performed.

You will be part ofWe offer you a position in a global organization where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.Interested to join?If you are excited about this opportunity, please submit your application now. We will be happy to meet you and provide more details.Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab’s premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company’s continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com

Expected salary

Location

Ellesmere, Shropshire

Job date

Thu, 15 May 2025 03:56:44 GMT

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