Service Supervisor

Job title:

Service Supervisor

Company

BMW Group Retail

Job description

Ocean BMW Falmouth is looking for a Service Supervisor.Your roleIf you have a passion to deliver an exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in the automotive industry.The main duties of the role include:

• Create and maintain a customer centric environment to guarantee all customers are welcomed and looked after professionally in line with manufacturer standards and Ocean Group expectations.
• Align performance with manufacturer key performance indicators, adapting where required.

Link between front of house and workshop – maintaining efficient and consistent flow of work, updates and time management with high standards of data capture to eliminate wasted time. * Overseeing the service advisors, coaching and managing their workloads.Working directly with the workshop controller and parts manager whilst monitoring job progress. * Consistent reviews/checks to hold team accountable for daily tasks, clear daily expectations to be monitored and completed by the team.

• Ensure the team have the correct level of support and training allocated to achieve department manufacturer and Ocean targets.
• Provide clear and consistent direction of what is an expected customer journey for all potential scenarios.
• NPS scoring – Provide outstanding customer service personally and as a team to gain as many returns as possible and above national average scoring.
• Maximise workshop profit opportunities.
• Manage the handover and administration of loan vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Accurately maintain the service department loading system in line with workshop capacity.
• Raise job cards and Provide customer estimates, according to company policy on schedules and pricing.
• Calculate charges for all parts, labour and service repairs, ensuring the accuracy of charging structure.
• Be able to meet all deadlines as set by aftersales manager and company procedures.
• Adhere to all Health & Safety, environmental and Company policies and procedures.
• Ensure accurate documentation for warranty work in line with requirements and dealership policy.
• Create, maintain, and manage processes to guarantee continued success and consistency in the department whilst management is away from the business.

Your profile

• Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the Aftersales Department.
• Passion for customer service and the ability to develop rapport and trust with customers and your team to resolve conflict situations calmly and reasonably.
• Excellent administration and organisational skills, with good diary management.

The ability to lead by example. * Proven experience as a Service Supervisor in the automotive industry or a Service Advisor looking for the next challenge in their career.

• Valid, clean UK Driving Licence and must be eligible to work in the UK.

RewardsYour hard work will be rewarded with:

• 22 days holiday per year plus bank holidays.
• Eye test vouchers.
• Pension scheme.
• Continued career development at the BMW Training Academy.
• Company Vehicle.

Your working hours will be a 5-day, Mon-Fri – 42.5hrs. No Weekends.Salary – £30,000 with an OTE of £37,000

Expected salary

Location

Falmouth, Cornwall

Job date

Sun, 25 May 2025 05:12:55 GMT

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