Service Support Manager

Job title:

Service Support Manager

Company

NHS

Job description

The Rotherham NHS Foundation Trust Service Manager Care Group 4 An exciting opportunity has arisen to join Care Group 4 within The Rotherham NHS Foundation Trust. The Trust is an acute and community provider. Our Care Group brings together nursing, therapy, medical imaging, medical and support staff to deliver integrated, holistic care working across the Rotherham community. The Care Group delivers the majority of patient care in community settings, either in citizens own homes, care homes or community hubs. The Care Group is a cohesive place to work and employs over 1000 medical, nursing, allied health professional and support staff across 21 different community sites. It covers diverse community adult nursing services including Planned and Unplanned District Nursing, Integrated Rapid Response, Medical Imaging, Specialist nursing teams such as Respiratory, Diabetes, Continence, TB, Cardiac, and Primary ear care and audiology. As a Care Group, we work closely with our PCNs and within Place to develop and enhance services for the population of Rotherham. In order to do so we maintain close working relationships between primary, secondary care, mental health providers, social care providers, hospice and voluntary care providers. The Care Group strives to ensure the best possible outcomes for our patients by addressing acute deterioration, treating acute and ongoing illness and facilitating recovery outside of the hospital setting.Main duties of the jobThis role will provide operational management, advice and support to the division to enable the delivery of performance and business objectives. The role will work alongside Service Manager Lead(s) in ensuring

• Safe effective and efficient overall management and implementation of service delivery
• Delegated responsibility for monitoring and ensuring that agreed service level agreement activity and access targets are understood, met, and, where necessary adjust delivery plans to reflect the achievement of national targets
• Key business, quality, financial, service effectiveness and performance targets are maintained
• Contribution to the development of business cases, bids, project and quality documentation overview documents, to support service development and business planning
• Day to day operational managements of the care support unit providing direct supervision to the administrative staff in the service
• Leading of the scheduling of outpatient clinics and domiciliary visits

For further information, please contact: Claire Hudson, Deputy General Manager Care Group 4 claire.hudson13@nhs.netAbout usThe Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall.But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.Date posted19 December 2024Pay schemeAgenda for changeBandBand 6Salary£37,338 to £44,962 a year per annum, pro rataContractPermanentWorking patternFull-time, Flexible workingReference numberC9165-24-08-090cJob locationsWoodside BuildingMoorgate RoadRotherhamS60 2TYJob descriptionJob responsibilitiesPlease see the attached Job Description and Person Specification for full details of the role and responsibilities Job descriptionJob responsibilitiesPlease see the attached Job Description and Person Specification for full details of the role and responsibilitiesPerson SpecificationQualificationsEssential

• Management or Leadership award

Desirable

• Graduate level qualification or equivalent NHS experience

ExperienceEssential

• Demonstrate management and leadership experience within the NHS
• Experience in operational management within a complex health or social care environment
• Demonstrable experience of NHS administrative process
• Track record of undertaking and successfully completing change management

Desirable

• Demand and capacity planning experience
• Financial management
• Business planning
• Complex change
• 18 weeks RTT management
• Project management
• Quality improvement

knowledgeEssential

• Understanding of Health care and Social Care management environment and roles and responsibilities within it
• Performance management methodology
• Ability to assimilate & co-ordinate various agendas prioritising appropriately
• Knowledge and awareness of, National and local access targets
• Clinical Governance, Sound understanding of management processes and procedures
• Service Improvement methodologies

Desirable

• Waiting list and outpatient management EPR
• NHS eligibility
• Records Management: NHS Code of Practice for Health and Social Care 2016 and the Data Protection Act 2018

Person SpecificationQualificationsEssential

• Management or Leadership award

Desirable

• Graduate level qualification or equivalent NHS experience

ExperienceEssential

• Demonstrate management and leadership experience within the NHS
• Experience in operational management within a complex health or social care environment
• Demonstrable experience of NHS administrative process
• Track record of undertaking and successfully completing change management

Desirable

• Demand and capacity planning experience
• Financial management
• Business planning
• Complex change
• 18 weeks RTT management
• Project management
• Quality improvement

knowledgeEssential

• Understanding of Health care and Social Care management environment and roles and responsibilities within it
• Performance management methodology
• Ability to assimilate & co-ordinate various agendas prioritising appropriately
• Knowledge and awareness of, National and local access targets
• Clinical Governance, Sound understanding of management processes and procedures
• Service Improvement methodologies

Desirable

• Waiting list and outpatient management EPR
• NHS eligibility
• Records Management: NHS Code of Practice for Health and Social Care 2016 and the Data Protection Act 2018

Expected salary

£37338 – 44962 per year

Location

Rotherham, South Yorkshire

Job date

Fri, 20 Dec 2024 23:51:15 GMT

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