ServiceNow Functional Analyst

Job title:

ServiceNow Functional Analyst

Company

SD Worx

Job description

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?We are currently seeking a dedicated Service Now Functional Analyst to join our team. As the Service Now Functional Analyst, you will play a pivotal role in analyzing, designing, and implementing IT Service Management solutions aligned with our business needs.The ideal candidate will possess a deep understanding of ITSM processes, excellent analytical skills, and the ability to translate business requirements into functional specifications. One of your main goals is to collaborate with the different stakeholders, like business owners, product owners and technical team members.Key Responsibilities· Responsible for business requirements gathering and definition: analysis of the business processes, user story refinement. Be a liaison between business & technical teams.· Comprehending the functional requirements from the stakeholders and translating them to functional/technical solutions.· Gathering, creating and maintaining current and future business process flows for both internal use and SD Worx’ business.· Collaborating regularly with stakeholders, the Product Owners, Business Owners and Development teams.· Taking ownership and doing close follow up on project/s assigned, ensuring targets are met.· Coaching junior colleagues on business and functional analysis best practices· Provide training and support to end-users on ServiceNow and functionalities.· Assist in the documentation of ITSM processes, procedures, and user guides.· Conduct system testing, troubleshooting and support during development phase.Educational / Skill / Experience Requirements· Degree in IT/IT related fields or equal by experience.· Excellent analytical, communication and problem-solving skills.· In-depth knowledge on ServiceNow with proven work experience.· Experience in working in Agile squads. Working in international environment is considered as a plus.· Working independently, being able to lead process discussions and business requirement discussions with the business stakeholders.· ITIL certifications is a plus.· Being a team player and flexible.· Excellent English communication skills (verbal and writing).· Proactive and can-do attitude.· SQL Knowledge, experience with Azure DevOps and Postman is a plus.What do we have to offer?

• An attractive salary based on your experience and achievement.
• A dynamic environment
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

From many places, we work as one, moving from better to best together.SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.

Expected salary

Location

Espoo, Helsinki

Job date

Sat, 14 Dec 2024 01:44:57 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsineu.net) you saw this job posting.