Jones Lang LaSalle
Job title:
Soft Services Manager
Company
Jones Lang LaSalle
Job description
JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Soft Services ManagerLocation: Lindesnes, NorwayAbout the Role:We are seeking an experienced and detail-oriented Soft Services Manager to oversee and optimize the non-clinical support services for our healthcare facility. This pivotal role will ensure the highest standards of cleanliness, comfort, and operational efficiency, contributing directly to patient care excellence and staff satisfaction.Key Responsibilities:Service Management:
- Oversee and coordinate all soft services, including cleaning, catering, laundry, waste management, and reception services
- Develop and implement standard operating procedures (SOPs) for all soft services
- Ensure compliance with healthcare industry standards, local regulations, and best practices
Vendor Management:
- Manage relationships with service providers and suppliers
- Negotiate and review contracts to ensure cost-effectiveness and service quality
- Conduct regular performance reviews of outsourced services
Quality Assurance:
- Implement and maintain quality control systems for all soft services
- Conduct regular audits and inspections to ensure adherence to hygiene and safety standards
- Address and resolve service-related issues promptly and effectively
Staff Management:
- Lead, motivate, and develop a team of soft services staff
- Coordinate staff schedules and workload distribution
- Provide training and development opportunities to enhance team skills and performance
Budget and Resource Management:
- Prepare and manage the soft services budget
- Identify and implement cost-saving measures without compromising service quality
- Optimize resource allocation across different service areas
Health and Safety:
- Ensure compliance with health and safety regulations specific to healthcare environments
- Conduct risk assessments and implement mitigation strategies
- Collaborate with the infection control team to maintain a safe and hygienic environment
Sustainability Initiatives:
- Develop and implement environmentally friendly practices across soft services
- Monitor and report on sustainability metrics and initiatives
Stakeholder Management:
- Liaise with clinical staff, patients, and visitors to understand and meet their service needs
- Collaborate with other departments to ensure seamless integration of soft services with overall hospital operations
Continuous Improvement:
- Stay informed about industry trends and innovations in healthcare facility management
- Propose and implement service improvements and efficiency measures
- Analyze performance data and key performance indicators (KPIs) to drive service excellence
Qualifications:
- Bachelor’s degree in Facility Management, Healthcare Administration, or a related field
- Minimum of 5 years of experience in soft services management, preferably in a healthcare setting
- Excellent leadership and team management skills
- Proficiency in French and English (both written and spoken)
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Proficiency in relevant software applications (e.g., CAFM systems, MS Office)
Desired Qualifications:
- Master’s degree in Healthcare Management or Facility Management
- Professional certifications in healthcare facility management or related fields
- Experience with lean management principles and Six Sigma methodologies
Location:On-site –Lindesnes, NORIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.
Expected salary
Location
Lindesnes, Agder
Job date
Fri, 18 Apr 2025 02:28:30 GMT
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