Solution Advisor (f/m/d) Customer Experience

Job title:

Solution Advisor (f/m/d) Customer Experience

Company

SAP

Job description

We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.PURPOSE AND OBJECTIVESThe Customer Experience Solution Portfolio is designed to offer businesses an integrated approach to delivering real-time experiences to customers across all digital channels. Customers can exchange information, such as customer data, between various systems to produce a 360-degree view of the customer. The following SAP products are included in the SAP Customer Experience LoB: SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Marketing Cloud, and SAP Customer Data Cloud.SAP CUSTOMER EXPERIENCE (CX) – WHAT WE DOAt SAP CX, we enable our customers to deliver consistent, contextual, relevant, and trusted experiences to their customers regardless of channel or device. SAP CX is all about redefining customer engagement to provide exceptional customer user experience via our solutions:

• SAP Marketing Cloud
• SAP Commerce Cloud
• SAP Sales Cloud
• SAP Service Cloud
• SAP Customer Data Cloud

Checkout out our SAP CX solution portfolio:ROLE DESCRIPTIONThe SAP Customer Experience Solution Advisor identifies, understands, and defines customer needs to develop and maintain standard product demonstrations and materials to close business and increase revenue. During these cycles, they often take on the role of a Solution Captain. The Solution Advisor is considered one of the most knowledgeable PreSales persons on a given solution in the Business unit they support.Expectations & Tasks

• Responsible for highly complex/visible pre-sales and/or post-sales support of company products/systems.
• Provides advanced-level technical support to complex sales presentations and product demonstrations.
• Provides answers to customer / internal SAP team inquiries concerning advanced solution topics focusing on driving customer success and business outcomes.
• Supports regional and offshore Solution Experience teams in building demos based on customer requirements to demonstrate the application’s feasibility, often requiring rapid prototyping.
• Will participate in demo system design, planning, and spec-out configuration requirements if needed.
• Quickly establishes oneself as the thought leader of the VAT and fine-tunes account strategy.
• Guides team in creating overall theme & competitive differentiation (value wedges).
• Executes vigorous dry runs on strategic deals and customer engagements.
• Effectively transitions engagement to implementation partner / Field Services.
• Is proactively sharing their knowledge with the greater PreSales community through Solution Hubs or other enterprise social media where collaboration occurs.
• Has broad knowledge of the SAP solution portfolio and the ability to cover discussions and provide a point of view across the SAP portfolio.
• Has deep knowledge of the SAP Customer Experience solution portfolio – to demonstrate many/all products within at least one central solution area.
• Knows multiple Industries and can provide Industry specific solutions, insights, and perspectives to our customers.

Experience & Language Requirements

• 3+ years of presales experience.
• 3 + years of solution specialist (or equivalent customer-facing) experience in areas appropriate to the job.
• Demonstrates 10+ successful engagements.
• Expert knowledge/expertise on end-to-end processes/solution matching.
• Experience in sales and sales processes.
• Excellent presentation and communication skills in English and German.
• Business level local language: expert.

Education

• Bachelor equivalent: minimum requirement.
• Master equivalent: optional.
• MBA / Ph.D.: optional.

​Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 421512 | Work Area: Presales | Expected Travel: 0 – 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Expected salary

Location

Zurich

Job date

Sun, 04 May 2025 22:12:40 GMT

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