Sr Analyst, Customer Enablement – United Kingdom LON

Job title:

Sr Analyst, Customer Enablement – United Kingdom LON

Company

American Airlines

Job description

IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you’ll love this job

• The role will support the implementation and ongoing delivery of multi-brand selling within both Corporate & Channel accounts managed by Joint Business partners.
• This analyst position will provide analytical support to internal stakeholders and manage the execution of needed Joint Business projects working closely with airline partners, as driven by our central Sales organization goals, such as CRM data exchange, agency dealing and performance with Revenue Management as well as budget responsibilities for both EMEA and APAC teams, among other responsibilities. The analyst will also support local implementation of training for EMEA, APAC and NA regions, as defined by our Sales strategy.
• This position will work with our Airline Partners Sales organization to identify process improvement opportunities and suggest recommendations for enhancements.

What you’ll doAs noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Support local analytical and project management support for multi-brand selling or other partnership implementation projects.
• Support the implementation and enhancements of effective joint business selling processes.
• Create strong working relationship with key stakeholders from headquarters and Partner Airlines.
• Develop training material content in coordination with multi-functional teams.
• Ensure understanding of new multi-brand selling business model with headquarters teams to be incorporated into strategic thinking and development of sales automation.
• Oversee our support team integration with Reservations and remains point of contact
• Provide feedback to headquarters teams to ensure enterprise sales automation tools are fit for purpose to support international needs.
• Provide analytical support to International Sales division.

All you’ll need for successMinimum Qualifications- Education & Prior Job Experience

• Have independent work ethic, an inquisitive nature and previous experience of challenging the status-quo
• Collaborate and communicate effectively with internal and external stakeholders at all levels of the organization
• Ability to work through ambiguous problems and be resilient to constructive feedback
• Demonstrate ability to take a project from conceptualization through implementation
• Ability to develop and adhere to timelines, manage projects with minimal supervision, and work well in team environment
• Ability to act through intelligent risk taking, innovation and entrepreneurship
• Be an outstanding team player and have cross-cultural knowledge
• Have strong communication and collaboration skills, both verbal and written
• Good knowledge of MS Office & very strong presentation skills
• Ability to travel as necessary

Feel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Expected salary

Location

London

Job date

Thu, 05 Dec 2024 23:43:46 GMT

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