Staff Core Technologies Engineer
Intercom
Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams-all through our single seamless platform.Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.Join us to help define and lead the AI revolution for customer service.What’s the opportunity?We are looking for a Staff Engineer to join the team . This is for you if you are passionate about building and scaling systems such as MySQL, ElasticSearch, ingestion pipelines, and owning how they operate from low level systems engineering to all parts of our Rails and Python monoliths.Our team’s mission is to accelerate Intercom’s growth and stability through educated and operationally excellent usage. This means that we’re here to help product engineers and ML scientists build simpler, more performant product – faster. This can be through things like making low level database improvements that enhance everyone’s experience, building best in class Elasticsearch tooling, or partnering with teams that utilise any of Intercom’s core technologies or our build patterns. Previous projects from the team include and building .We’re building a robust platform where your expertise will be applied to areas such as building a beautiful Messenger, an efficient teammate experience, a secure by default system, all while scaling the platform to billions of users and shipping two hundred new versions of Intercom to production every day.Delve deeper into our engineering culture at and explore .What will I be doing?
What skills do I need?
BenefitsWe are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
PoliciesIntercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our .Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.Is this role not quite what you’re looking for? to stay connected with us.
Dublin
Fri, 28 Mar 2025 05:46:03 GMT
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