Support Engineer | 43-60K 🇫🇮

Job title:

Support Engineer | 43-60K 🇫🇮

Company

Frends Technology

Job description

Want to Join Frends Solution Support team?is growing and as a result, we’re now looking to strengthen our Solution Support team by hiring a Support Engineer to work with the Frends eiPaaS platform solution support.Solution Support team is responsible for maintaining customer integration environments and integration solutions globally within the Service Level Agreement (SLA), specific to each customer. The team members handle customer issues and service requests via the customer interface and Jira. In addition, we offer customers consultation on problem-solving, best practices, and solution models in conjunction with Frends product development.Your daily work tasks include:

• problem-solving and incident management within SLAs, as well as resolving questions relating to implementations

• installation and configuration of environments

• takeover, support, and continuous development of integration solutions, especially the error handling features and health checks

• continuous communication with the customer’s technical people and our project teams, as our internal stakeholders

• prioritize tasks according to the SLAs

You can find out more about an average day for the Frends Solution Support team on our .The team is expected to proactively share input and improvement ideas to internal stakeholders, analyse trends within customer solutions, suggest and perform improvements within your area of expertise – or initiate the change, when needed. Also, we maintain many different technical documents and instructions.You will become part of a core team of five people, where work will be divided according to each team member’s expertise and interests. In addition to the core team, the work is carried out closely with service managers, developers, Frends R&D and our customers’ system managers.We appreciate:

• Good skills in IT systems; Proven track record of supporting IT infrastructure

• Problem solving –mindset

• Ability to work independently in fast paced environment

• Work experience in SLA or customer facing support team

• Motivation to learn more and develop your own skills

• Good communication skills

• Fluency in Finnish and English

• Interest in: integrations / integration platforms and databases; cloud platforms, containers and scripting; C# or other programming languages

We offer you

• the opportunity to develop and expand your skills

• low hierarchy and

and relaxed organizational Strong team spirit, as well as trust, freedom, and flexibility, are the cornerstones of our culture

• strong, growing market, and strong investments in both our people and product

• the opportunity to work in one of the Nordics’ leading and growing integration technology organization and influence our growth journey

• an interesting and responsible role where you can further develop your skills and career

• own, Finnish integration platform

which is recognized in the latest for Integration Platform as a Service, Worldwide.

• flexible working times and hybrid work mode in Finland

• skilled and supporting co-workers and

• an employer who supports you in various life situations

• safe, stable, modern, and growing workplace

• Competitive salary: 43-60K €

Interested to join us?If you want to impact and join our growth journey, please contact us and let us know more about you!Other related to the job

• You need to communicate in English and Finnish, as the team’s working language is English.

• The start is flexible according to your situation.

• The person selected for the position will need to undergo a credit check and a security clearance.

Want to know more about Frends?is our own, Nordic, modern, low-code integration platform. Frends solves the digitalization challenges of both global and smaller and in both private and public sectors in various industries. As a brand Frends is over 30 years old but the recent rise of iPaaS Frends has seen explosive growth in the Nordic and Europe markets. It has been and is constantly being developed by our own R&D team. The latest incarnation of the product utilizes modern technologies and cloud services.Visit our . Check out our . Listen to our . Learn more aboutFrendszone from our .Easy, Fast, Transparent – That’s the Frends Integration Experience.We started with a small idea that’s grown into a big mission: making integrations so simple, you’ll wonder why they were ever a hassle. With over 35 years of experience, we’ve helped businesses around the world get their integrations, processes, and business flowing smoothly.Strong team spirit as well as trust, freedom and flexibility are the cornerstones of our culture. Top workmates coupled with challenging and versatile projects with a powerful platform which enables digitalization and process automation – this is Frendszone.Frends is recognized in the for Integration Platform as a Service, Worldwide. Frends is also awarded in with the “Momentum Leader (API Management),” “Best Usability,” “Easiest to Use & Admin,” “Highest User Adoption,” “Most Implementable,” “Fastest Implementation,” and “Fastest Time to Value” badges in 2025. Our customers give us 4.7 out of 5 stars on Gartner Peer Insights.

Expected salary

€43000 – 60000 per year

Location

Espoo, Helsinki

Job date

Thu, 01 May 2025 05:24:59 GMT

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