Support Engineer – Tech Triage

Job title:

Support Engineer – Tech Triage

Company

Sainsbury’s

Job description

Job Description:Support Engineer – Tech TriageWe’re a multi-channel, multi-brand business serving millions of customers a day, with the UK’s largest loyalty scheme and an ever-evolving set of digital platforms. All of this equals over 1.2 billion transactions each year, presenting a volume, depth and complexity of data that few can match.We don’t think we’re exaggerating when we say we have the most exciting data set in the country. And from the insights gained, we build scalable, high-performance products using cutting-edge technology that give our customers an amazing shopping experience – like our award-winning Smartshop app. In an inclusive, agile environment, you’ll have the space to be curious, to experiment, and to solve real-world challenges. And you’ll get to see your creations in the hands of millions of people across the UK.The Technical Triage Team is a dedicated technical function which quickly and accurately triages and solves complex distributed problems – with the ultimate goal of achieving seamless and consistent customer and colleague experiences.As we are a small team, we only take on the more complex and ‘harder to solve’ problems. Typically, these types of problems have been looked at by other teams, but they have not yet been able to resolve. The buck has to stop somewhere, and that somewhere is the Tech Triage Team.Every day we bring together a potent blend of deep technology and architecture skills, significant solution knowledge, extensive business-wide collaboration, and technical ‘guile and cunning’ to quickly triage complicated problems and perform detailed root cause analysis.We use a variety of tech here and you need to be willing to pick up new tools and techniques. We’d also like you to be yourself – analytical, curious and unafraid to challenge the status quo. You’ll constantly strive to improve the way things are done in your team, contributing as a progressive member of the engineering community.More about the role

• You’ll own the design and development of large-scale services with high performance using technologies such as reactjs, swift/ios, android, kotlin, java/springboot, golang. This includes websites, apps, microservices and event driven architecture
• You’ll contribute to our product technical roadmap
• You’ll implement cloud and container technologies such as Kubernetes on AWS, Azure, Google Cloud Platform
• You’ll lead the design and support of services and internal frameworks that enhances Sainsbury’s capabilities
• Engineering throughout the whole product lifecycle, including decommissioning
• You’ll consider optimisation of the OPEX and CAPEX budget as part of the operate and run process

More about you

• Possess programming language expertise in one or more languages in our ecosystem, such as reactjs, swift/ios, android, kotlin, java/springboot, golang
• Expertise in engineering practice, including knowledge of engineering and architectural principles
• Proven experience of software design and implementation, security, cloud, infrastructure as code and CI/CD and any relevant hardware
• Self-drive and constantly striving to improve your team, division and peers
• Drive for advocacy of agile/lean delivery methodologies
• A passion for delivering solutions to customers, owning the whole SDLC and living the DevSecOps principles
• A passion for enhancing your knowledge and evidence curiosity in emerging tech
• Display empathy and understanding in supporting colleagues in the squad to deliver

Responsibilities:We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you’ll realise that ours is a modern software engineering environment because it has to be. We’ve made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech.Qualifications:We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new – whether that’s as part of an evolving team or somewhere else across the business – and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:Starting off with colleague discount, you’ll be able to get 10% off at Sainsbury’s, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We’ve also got you covered for your future with our pensions scheme and life cover. You’ll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.Your wellbeing is important to us too. You’ll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).

Expected salary

Location

London

Job date

Thu, 12 Sep 2024 23:07:31 GMT

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