Support Office

Aarbechtstitel:

Support Office

Firma

ARHS Group

Aarbechtsbeschreiwung

Company DescriptionArηs is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, business intelligence and infrastructure services.We are composed of 13 entities across 6 countries that are unified by the Arηs Group, with more than 1750 consultants.This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.Established in 2016, the Greek entity Arηs Developments Hellas aims to extend Arηs Group activities dedicated to the European market providing high-quality services in Software Development, covering the entire application development lifecycle: starting with user requirements, business process redesign and specifications, to continue with development, testing and application maintenance.Job Description

• Act as a second line of support for all technical issues.
• Conduct diagnostics to determine the nature of problems, provide technical support, and perform repairs when possible to hardware, software and equipment.
• On-boarding the new client staff
• Provide support in video conferencing domain
• Provide training for the usage of Video conferencing rooms
• Provide support for IT equipment
• Provide support in user account management, password reset etc.
• Provide support in the domain of M365
• Provide support in all IT related domains

Qualifications

• Bachelor’s degree in a relevant field
• Proven experience in IT/ security support team and providing support to users.
• Ability to understand and identify user needs.
• Ability to work independently and effectively as well as a part of a multicultural team, combined with the capacity to work on several projects simultaneously and contribute to the ongoing projects
• Excellent planning and organization skills with ability to arrange leave, teleworking, and extended business hours, if required, with colleagues to ensure continuity of service
• Knowledge of M365, Azure and best practice methodologies (ITIL or similar)
• Proven experience in providing user trainings
• Technical knowledge to configure Teams, Outlook, SharePoint, and Video Conf. in meeting rooms.
• Good command of English equal to B2 according to CERF

Erwaart Pai

Location

Luxembourg

Job Datum

Sun, 23 Mar 2025 03:58:49 GMT

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