Support Specialist: English, French, Italian, optional Swedish

Titlul postului:

Support Specialist: English, French, Italian, optional Swedish

Companie

GN Group

Descrierea postului

Join us as our new Support Specialist at the world’s oldest start-up, and turn up the volume on your career!At Jabra, a part of GN, as we strive to improve experiences through our intelligent audio solutions for users worldwide. We are one of the only companies worldwide, developing professional headsets, headphones, hearing aids, video, and gaming solutions under one roof. We understand how to create top tier sound solutions, bringing people closer through continued innovation.As our new Support Specialist, you will be part of the Product Support team. helping us deliver customer-focused technical support. You will work in an environment of continuous improvement to capture and resolve tier 1 customer issues, questions, and suggestions. We aim to empower our customers to maximize the use of our products through education and awareness. With many of your new colleagues sitting around the world, this role also has the option to be remote, or you are welcome to join us in the office, should there be one close to you.“Even a great product needs best customer service to give great customer experience”, says Wolfgang Gricks, Jabra Support Manager.What will you be doing, you may ask?The tasks include, but are not limited to:Providing friendly service and solution-oriented communication for end customers. Approaching each customer interaction with consideration, exercise restraint, and make informed choices to ascertain the most favorable and fitting solutions for the diverse scenarios at handRecording, analyzing, and solving technical problems by phone, email and possibly chatLogging customer inquiries and solution steps, escalating as neededContributing to our customer satisfaction through teamwork in all support communicationsEstablishing durable rapport with patrons and increase familiarity with the Jabra identityContributing to continuous process optimizationMake independent, customer-focused decisions over time while on a call for an efficient customer experienceTest and evaluate new products prior to releaseSound good so far? Here’s what we think you’ll need to succeed:Experience in dealing with customersFluency in Italian, French, English – Written and VerbalLanguage skills in Swedish as well would be considered a benefitProven customer service experience, ideally in the telecom, high-tech or consumer electronics industriesExperience in supporting customers within a high contact support centerKnowledge around cell phones, apps, and Bluetooth technology, or a willingness to learnExperience in and are effective in conflict resolution and relationship managementProven communication skills – You know how to convey message effectively and efficientlyYou have a desire to continually learn, adapt and work in a fun, fast-paced environmentFluent written and spoken French, Italian, English and and in best case even Swedish skillsAs an international organization with colleagues in over 50 different countries, our official company language is English.*This role has the option to be remote.*Think you’ve got what it takes? Apply now.The deadline to apply is November 1st. Applications are assessed on a continuous basis, so don’t wait to send yours.Quick apply: You are welcome to use our Quick Apply functionality, where you only submit your CV in English. Please include a few lines about your motivation in your CV.The Jabra cultureThe Jabra culture is upbeat and positive. We greet every day with energy and enthusiasm, bringing our best selves and approaching problem-solving and challenges with a ‘glass half full’ attitude. We’re independent, but we also know when two heads are better than one.Our leaders advocate for teamwork, our teams are closely associated, and we are steadfast in our conviction that collaboration enhances every level of our corporate structure.We welcome you in our open-minded and humorous team working in a modern work environment combined with the opportunity to work from home. We offer you the chance to quickly become a team member of a global company with all its possibilities.Good luck with your application. We’re really looking forward to hearing from you.#LI-Jabra

Salariu așteptat

Locație

Ballerup, Hovedstaden

Data jobului

Thu, 17 Oct 2024 05:11:59 GMT

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