Swedish-speaking Service Desk Analyst in Budapest

Job title:

Swedish-speaking Service Desk Analyst in Budapest

Company

Cross Border Talents

Job description

Exciting Opportunity: Swedish-speaking Service Desk Analyst in Budapest!Position: Service Desk Analyst
Location: Budapest, Hungary
Work Model: Hybrid (blend of on-site and remote)
Employment Type: Full-time
Remuneration: Competitive Base SalaryAre you fluent in Swedish and passionate about IT support? Join our Budapest team as a Service Desk Analyst and become a key player in solving tech challenges while providing top-notch customer service!What Youll Be Doing:

• Support & Troubleshoot: Handle incoming user requests via phone, chat, and email, resolving IT issues on desktop, applications, iOS, and Android devices using remote tools.
• Problem Solving: Diagnose hardware, software, or user access issues, taking full ownership until successful resolution.
• Collaborate with Experts: Escalate complex cases to specialists when necessary to ensure quick, efficient resolutions.
• Document Solutions: Maintain accurate records of resolutions for future reference and continuous improvement.
• Incident & Escalation Management: Manage incidents with an eye on preventing impact on business operations.
• Customer Service Excellence: Deliver exceptional support, ensuring users receive high-quality assistance that adheres to service management principles.
• Adapt & Learn: Contribute to ongoing improvement initiatives, adapting to ad-hoc tasks that enhance service delivery or boost key performance indicators (KPIs).

What Were Looking For:

• Language Skills: fluent Swedish speaker with strong communication skills in English (B2 level or higher).
• Technical Proficiency: Experience with L1-L2 support, remote troubleshooting, and incident management. Knowledge of ITSM tools like HPSM, BMC Remedy, CA Service Desk, and understanding of SDLC, databases, and OS components is a plus.
• ITIL Knowledge: Familiarity with ITIL processes is a strong advantage.
• Analytical Mindset: Strong problem-solving skills and the ability to logically tackle technical issues.
• Self-motivated: Thrive in a fast-paced environment, handling multiple tasks and assignments with ease.
• Team Player: Able to work both independently and collaboratively with a positive, solution-oriented attitude.

Whats In It For You:

• Competitive Salary: Excellent compensation package based on your skills and experience.
• Supportive Work Environment: Be part of a dynamic, creative team with a friendly, positive atmosphere.
• Career Growth: Get the tools, guidance, and support you need to unlock your full potential.

Join a thriving, international team and take your IT support career to the next level in beautiful Budapest! Apply now and become an essential part of our success story.

Expected salary

Location

Budapest

Job date

Fri, 06 Jun 2025 22:07:03 GMT

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