System Manager/Specialist, Customer Data & Martech

Job title:

System Manager/Specialist, Customer Data & Martech

Company

Fortum

Job description

We are looking for a System Manager/Specialist to join our Customer IT team in Espoo.About the roleIn this role, you will work with Customer Data platforms and Reporting solutions and apply your understanding of customer management processes. You will also be responsible for Digital Marketing solutions. Your colleagues in Customer IT are responsible for applications such as CRM, Customer portals and Customer Invoicing solutions. We are mainly working with B2B Customer businesses.You don’t need to be senior yet, what also matters is your mindset, curiosity, and ability to take initiative. The job title and exact scope will be determined based on the selected candidate’s level of experience.The position is also available at our Solna, Sweden or Wroclaw, Poland offices. The existing team is based in Espoo.As System Manager/Specialist, you will:Gather requirements from business by facilitating the discussion or workshops.Document business needs formally using required templates and tools such as Confluence/JIRA.Lead backlog prioritisation with business.Drive initiatives forward and ensure delivery to business by coordinating the work of internal and external team members. Act as Project manager in some cases.Design technical solutions together with solution architects and other technical experts.Develop governance models for your own application area, ensuring business satisfaction, budget alignment and compliance. Plan practical policies and guidelines e.g. for user access managementIn case of interest, you can also take a hands-on role in configuring system changesAbout youWe are looking for someone who has:Experience working with customer data, customer management processes and relevant reports.Understanding of essential data models and data flows between various customer systems such as CRM, ERP and Customer portals.Knowledge of Digital Marketing processes.Ability to facilitate discussion and workshops with business stakeholders.A proactive way of working, with the ability to take ownership and progress even in uncertain situations.Excellent communication skills in English.Relevant academic degree in IT, Data Science, or equivalent practical experience.Bonus if you also haveTechnical knowledge of data platforms, reporting solutions and master data management.Experience with D365 Marketing (Customer Insights Journeys) and/or Power BI.We offer youIn this role you can make an impact on Fortum’s B2B Customer management, being part of the change journey, interesting and challenging IT development activities and getting support from a large internal and external IT network.At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally.More information about our culture and benefits can be found .Espoo office is a smoke-free workplace.Interested?
Submit your application in English latest on 31.08.2025.If you have questions and would like to hear more about the position, please contact hiring manager Stenberg Niina, Senior Manager, Customer IT, at .If you have questions about the recruitment process please contact Keren Shoch at .What to expect from the recruitment process?We start contacting suitable candidates already during the application period.The recruitment process will include two rounds of interviews with different participants. We will utilize a digital assessment in the process and reference checks.To be selected for the position, the applicant must go through background clearance and a health examination including drug testingWe are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum’s share is listed on Nasdaq Helsinki.

Expected salary

Location

Espoo, Helsinki

Job date

Sun, 10 Aug 2025 01:22:56 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsineu.net) you saw this job posting.