Team Lead B2B Tech Care D/E 80-100%

Job title:

Team Lead B2B Tech Care D/E 80-100%

Company

Sunrise Communications

Job description

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.Are you an experienced leader with a passion for B2B customer support and technical services? As Team Lead B2B Tech Care D/E, you will oversee a team supporting our German- and English-speaking clients, ensuring high service standards and continuous improvement.YOUR CHALLENGE:

• Manage a large B2B Tech Support team with 24/7 operations in German and English
• Ensure team proficiency in tech support, tools, communication skills, and drive creation of guidelines, work instructions and relevant skills assessments
• Oversee timely handling of customer incidents, provide status updates, deliver excellence in customer escalation management and support in complaints handling
• Collaborate with peers on digital tools for automation, performance management, and quality coaching
• Engage with external partners for co-managed services
• Focus on employee management, career development, and talent growth
• Implement quality controls and optimize operational activities in close alignment with steering

YOUR SKILLS:

• Completed apprenticeship in a Tech or Management field, ideally with further education at the university or university of applied sciences level
• At least 2-3 years of managerial experience leading a diverse and challenging team to drive performance in customer service and support
• Proven experience in managing customer-centric teams
• Excellent voice and social skills, demonstrating effective communication
• Strong team player with a “Can Do” mentality and collaborative approach
• Affinity for highly technical solutions and complex services, with a focus on service orientation
• Proficient in IT literacy, including Microsoft Office, CRM, workflow management/ call center/ ticketing systems, with language skills in German and English (French and/or Italian are a plus)

At Sunrise, you’ll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn’t just a program for us, it’s part of our DNA. By celebrating our differences, we achieve great things together.Sunrise has partnered with «Advance – Gender Equality in Business». We’ve also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.Ready to rise to the challenge? Then join the team and actively shape our future!#ChallengersWantedInformation for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.#LI-NF1

Expected salary

Location

Zurich

Job date

Fri, 06 Jun 2025 07:08:19 GMT

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