Team Leader with Swedish/Danish/Norwegian

Job title:

Team Leader with Swedish/Danish/Norwegian

Company

Concentrix

Job description

Job Title: Team Leader with Swedish/Danish/NorwegianJob Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

• Experience within the BPO sector is required
• Leadership experience is preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule Monday-Sunday 7am-7pm on rotation on site from our office in Helsinborg
• Proficiency in Swedish/Danish/Norwegian and English

Start date: ASAPLocation: Helsingborg officeLocation: Helsingborg, SwedenLanguage Requirements: Danish, English, SwedishTime Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Expected salary

Location

Helsingborg, Skåne

Job date

Wed, 23 Jul 2025 22:00:03 GMT

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