Technical Service Specialist

Job title:

Technical Service Specialist

Company

Abbott

Job description

JOB DESCRIPTION:AbbottAbbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we’re committed to helping you live your best possible life through the power of health. For more than 135 years, we’ve brought new products and technologies to the world — in nutrition, diagnostics, medical devices and branded generic pharmaceuticals — that create more possibilities for more people at all stages of life.Today, 109,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve.Our mission is to understand that the first step to living your best life is good health. Everything we make is designed to help you do just that. That’s our commitment to building life-changing technologies that keep your heart healthy, nourish your body at every stage of life, help you feel and move better, and bring you information, medicines and breakthroughs to manage your healthAbout Abbott Diagnostics DivisionOur solutions are used in healthcare institutions, physician offices, emergency rooms and laboratories thousands of times every day, in practically every country around the world. Our test results are often the “start” button for patient care decision-making – influencing 70% of critical healthcare decisions for millions of people worldwide. The crucial information derived from our testing platforms helps inform treatment decisions for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.The RoleWe are seeking a dedicated and skilled Technical Service Specialist to join our field service team supporting in vitro diagnostic analyzers and automation systems. In this role, you will be responsible for performing variety of field service tasks including instrument repairs, planned maintenance activities, hardware and software upgrades. You will also assist with installations and deinstallations, ensuring our customers receive top-notch service.The position is field-based, located in Southern-Finland, preferable in Tampere or Helsinki regions. Work is performed at our customer sites, mainly hospital laboratories. The main area of work will be located on the Helsinki, Satakunta and Etelä-Pohjanmaa areas, but some traveling across the Nordics, must also be expected.The role requires a self-driven individual dedicated to maintaining the seamless operation of instruments and automation systems, ensuring high customer satisfaction.Key Responsibilities:

• Schedule and perform planned maintenance activities.
• Troubleshoot technical problems both remotely and on-site.
• Perform hardware and software upgrades.
• Assist with instrument installations and deinstallations.
• Provide phone support to customers.
• Identify customer needs, propose solutions, and resolve problems.
• Provide service reports and documentation to the customer after service.
• Maintain a high level of customer satisfaction and accountability.

Qualifications:

• Bachelor’s degree or equivalent experience required. A degree in medical, electrical, mechanical, or medical technology is preferred.
• Experience in establishing a “Best in Class” Customer Support with a focus on continuous improvement and KPIs.
• Strong analytical, technical, and innovative skills.
• Excellent organizational and administrative abilities.
• Results-oriented with a strong attention to detail and quality.
• Ability to assimilate technical information and drive resolution of issues.
• Proficiency in using analytical tools and software.

Key Competencies:

• Attention to detail and a concern for quality.
• Customer-oriented and trustworthy.
• Strong verbal and written communication skills with excellent customer-facing capabilities.
• Fluency in Finnish and English.

What can we offer you?Abbott provides a varied, challenging and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective. We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests and opportunities.How to ApplyIf you are appealed by Abbott, looking for a job with meaning and recognize yourself in the outlined profile, please make your interest known. You can apply via our website ( ) with your CV and letter of application.The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY: Support ServicesDIVISION: CRLB Core LabLOCATION: Finland
Helsinki : Karvaamokuja 2ADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: Not specifiedMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Not Applicable

Expected salary

Location

Helsinki

Job date

Sat, 30 Nov 2024 00:14:19 GMT

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