Technical Support Specialist

Job title:

Technical Support Specialist

Company

Friday

Job description

We’re looking for a Technical Support Specialist who thrives on solving problems and helping others succeed. In this role, you’ll support their customers by identifying and resolving technical issues, guiding them through solutions, and ensuring they get the most out of our products. You’ll be a key part of a collaborative team in a fast-paced, innovative environment.Job description

• Act as the first point of contact for customers needing technical assistance via phone, email, and chat.
• Troubleshoot and resolve a wide range of technical issues.
• Offer clear, solution-oriented advice to users experiencing technical challenges.
• Keep detailed records of reported problems and how they were resolved.
• Assist customers with integrating our APIs, offering technical insight and support.
• Help maintain and improve documentation related to our APIs, integrations, and best practices.
• Share your findings and insights from support cases to enhance our support resources and user guides.

Ideal candidate
You’ll be part of a team where responsibilities are shared. You may already have strengths in one or more of the following areas—and if not, we’re happy to help you grow into them:

• 2–3 years of experience in a technical support or similar customer-facing role, preferably in a SaaS environment.
• A passion for customer service—you enjoy digging into issues, understanding both the technical and human side of a problem, and clearly communicating solutions.
• A self-starter mindset—you take initiative, ask the right questions, and seek out answers.
• The ability to manage multiple priorities in a high-speed, ever-changing setting.
• Strong written and verbal communication skills; you’re comfortable working across time zones and cultures.
• A quick learner who’s eager to understand new software and the varying needs of customers.
• Flexibility to adapt to evolving products and work effectively with different customer types.

Good to have:

• Understanding how web-based applications work
• Familiarity with RESTful APIs and how to explain or document them
• Working knowledge of JSON and XML formats

About the client companyOur client is a global provider of B2B software solutions for the business aviation industry, supporting thousands of companies worldwide. Founded in Sweden, their cloud-based platform simplifies aircraft sourcing, booking, and fleet management. With teams across Europe and North America, they foster a collaborative and innovative culture focused on delivering seamless solutions for our customers. They are also part of a larger group specializing in aircraft compliance and health management.EmploymentFor this position, you will be employed directly by the client company.ANSÖKANOm du är intresserad av jobbet vänligen klicka på Ansök-knappen för att komma vidare till vår hemsida där du kan slutföra din ansökan.

Expected salary

Location

Göteborg

Job date

Mon, 07 Jul 2025 22:42:05 GMT

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