Youth Services Quality Manager

Job title:

Youth Services Quality Manager

Company

YMCA

Job description

The VacancyOur Benefits:

• Refer a friend scheme
• Health Cash Plan – Including Medical/Dental/Online retail discounts
• Employer pension
• Life insurance
• 25 days holiday FTE, increasing with length of service up to a maximum of 30 days
• Additional leave to purchase (up to 10 days per annum)
• Celebration leave
• 50% discount on nursery fees
• Day camps discounts: 1 week free and 1 week at 50% per child per annum
• Campsite and activities discounts at YMCA Fairthorne Manor
• 30% discount on food
• Wellbeing assistance programme
• Cycle to work scheme.

Job Purpose:Based in the heart of the local Newtown Community, the Youth Services Quality Manager will be a driving force in boosting community engagement, and the quality of our Youth Services. This dual role will be responsible for managing the Newtown Community Centre, ensuring we continue the legacy of strong local community engagement and connection, whilst also ensuring that the venue is used appropriately. This role will also be responsible for driving and maintaining the quality agenda for young people engaging with our youth services in promoting their brand within the community and working with them to improve their employability across all of our Youth Services Housing sites.Main Duties & Responsibilities:Newtown Youth Centre

• Provide management oversight of the Newtown Youth Centre, including managing bookings, invoices, payments and ensuring that all customers have the required information and support to assist them with their usage of the centre.
• Create a safe, warm and welcoming environment that encourages the local community to use Newtown as their community hub.
• Create and maintain local partnerships and co-produce activities with the local community, partner organisations and others.
• Take ownership for managing the building, including working with internal and external partners to keep the Youth Centre fully operational at all times.
• Develop and deliver programmes and initiatives that allow Newtown to achieve against its budget projections, including ensuring that income targets are achieved.

Programme Quality Management

• Work with service leads across the Youth Services team to understand the needs of young people engaging with our Youth Services, specifically relating to Community Engagement and Employability.
• Partner with organisations and initiatives local to our Youth Services sites to create community engagement opportunities for young people, such as volunteering and work experience programmes.
• Develop and roll out an employability programme that focuses on getting our young people into employment, allowing them to Thrive in life once they move on from YMCA accommodation. This includes understanding and improving existing offerings where needed and introducing new programmes.
• Ensure ongoing quality compliance of programmes being delivered, including identifying gaps in quality and developing plans to close any gaps.

Some travel will be required for this role to partner sites in Southampton, Basingstoke and the Isle of Wight, as well as other locations as required. Flexible working hours may be required, with some evening and weekend work on occasion, including out-of-hours management support.Person Specification & Key CompetenciesPersonal attributes

• A willingness to continuously learn, adapt and improve.
• A keen eye for detail, and the ability to openly address quality gaps.
• A demonstrable passion for working with young people and young adults, with a clear desire to improve long-term outcomes for those in need.
• A genuine enthusiasm for the work of the charity.
• A friendly and warm personality, able to communicate and engage positively.
• An ability to work under pressure and manage challenging situations.
• Good organisational skills to manage a varied and unpredictable workload.
• A creative and flexible approach to work.

Qualifications/Experience

• Desired leadership experience, or relevant experience in quality assurance and quality management.
• At least 3 years’ experience of senior or strategic programme design, development and delivery for young adults.
• Ability to work to budgets.
• Good IT working knowledge, including Windows, Word, and Excel (training will be given on nursery software).
• Skills in mentoring and coaching staff and students.

Successful applicant will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service.We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.Please apply now for this rewarding position and be part of an amazing charity who continue to support and achieve wonderful things within the community to enable children young people and families to belong, contribute and thrive.The CompanyThe Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.Benefits

Expected salary

£30000 per year

Location

Newtown, Isle of Wight

Job date

Wed, 16 Jul 2025 01:04:55 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsineu.net) you saw this job posting.